Senior Technical Specialist

2 weeks ago

Sydney, New South Wales, Australia Singtel Group Full time
Select how often (in days) to receive an alert: Senior Technical Specialist - Contact Centre Operations We're looking for a Senior Technical Specialist to support one of the most significant Federal Government Contact Centre operations in the country.
If you're passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology, this is your opportunity.
The role begins with 3 days onsite, transitioning to 5 days onsite as part of team integration and operational alignment.
What You'll Be Doing Own and resolve complex technical issues, ensuring timely communication with stakeholders.
Deliver outstanding customer experiences through expert troubleshooting and clear, proactive communication.
Maintain accurate and detailed records in Service Now, ensuring all incidents and interactions are well documented.
Collaborate with transition teams to validate new solutions and ensure seamless handover to operational support.
What You'll Bring A degree in IT, Engineering, or equivalent hands-on industry experience.
Proven expertise in complex technical environments, with a strong problem-solving mindset.
Deep domain knowledge essential to succeed in this role.
Strong working knowledge of NICE CXOne contact centre solutions.
Proficiency in SIP technologies and experience managing Session Border Controllers (SBCs).
Familiarity with call recording systems and their integration.
Solid understanding of ITIL frameworks, especially Change, Incident, and Problem Management.
Australian citizenship and eligibility for Federal Government security clearance.
Why Join Optus?3 days in the office, 2 days remote – with flexible hours to suitDiscounts to Optus products and services Vibrant and collaborative office campus that includes cafes, convenient store, chill out zones, GP, post office, gym, and an on-site childcare centre.
Inclusive gender-neutral paid Parental Leave of up to 16 weeks Competitive leave including 2 additional 'Connected Leave' days All Optus employees have access to resources, webinars, and support via the 'Parents at Work portal'Own your growth by accessing an extensive online and facilitator-led learning catalogue.
Novated car leasing, and other financial benefits Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
Ready to Make an Impact?Search #Optus Life on Linked In to see what it's like behind the scenes.
At Optus, we value diversity and inclusion.
We welcome applicants from all backgrounds and are committed to providing a fair and accessible recruitment process.
If you require adjustments or support, please contact Accessible Recruitment@optus.com.au or call 1800 309 170.
For more on our commitment to Diversity, Inclusion & Belonging, visit: optus.com.au/about/inclusion-diversity
#J-18808-Ljbffr

  • Senior Technical Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $210,000 - $245,000

    Infrastructure Leadership RoleWe are seeking a highly skilled Senior Technical Specialist to lead our infrastructure development and maintenance efforts.Design, plan, build, and maintain scalable container infrastructure for multiple product teamsDrive technical conversations and decision-making with cross-functional teamsMentor and grow junior engineers to...

  • Senior Technical Specialist

    1 day ago

    Sydney, New South Wales, Australia beBeeCloud Full time $90,000 - $120,000

    Job Title: Senior Technical SpecialistThis is a unique opportunity to join our team as a Senior Technical Specialist. In this role, you will be responsible for providing expert-level technical support and maintaining a diverse range of client server, network, and cloud infrastructure.Provide timely and effective technical support for escalated...

  • Senior Technical Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Optus Full time

    Join to apply for the Senior Technical Specialist role at Optus1 week ago Be among the first 25 applicantsJoin to apply for the Senior Technical Specialist role at OptusAt Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better...

  • Senior Technical Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Optus Full time

    Join to apply for the Senior Technical Specialist role at Optus1 week ago Be among the first 25 applicantsJoin to apply for the Senior Technical Specialist role at OptusAt Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better...

  • Senior Technical Support Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $120,000 - $137,000

    Senior Technical Support SpecialistThis role involves owning, troubleshooting and resolving customer technical issues. It is an opportunity to accelerate your career growth and develop your technical proficiency.

  • Senior Technical Support Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeTroubleshooter Full time $130,000 - $170,000

    Senior Technical Support Specialist">This role is for an experienced professional who can handle complex technical issues and provide expert advice to customers. The ideal candidate will have a strong background in troubleshooting, problem-solving, and communication.The position requires a high level of expertise in multiple areas, including PowerShell...

  • Senior Technical Solutions Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $120,000

    We are seeking a skilled and experienced Senior Technical Solutions Specialist to support our customers with technical issues.Key Responsibilities:To resolve complex technical problems, the specialist will analyze incidents, collect detailed problem descriptions, traces and log files, and replicate the issue.The specialist will communicate progress to...

  • Senior Technical Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $120,000 - $140,000

    As a key member of our technical support team, we are seeking a highly skilled Senior Technical Specialist to provide timely and effective technical assistance to our clients.Key Responsibilities:Support and resolve Level 2 and 3 issues on the Signature platformCollaborate with internal teams, vendors, and clients to resolve complex technical problemsMonitor...

  • Senior Technical Training Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeTraining Full time $150,000 - $180,000

    This role offers a unique opportunity to take on a key position in our tax team, as a Senior Training Specialist. As a senior member of the team, you will oversee and manage the creation, delivery, and continuous optimisation of technical training for our tax professionals nationally.Key Responsibilities:Work closely with senior leaders across our tax...

  • Senior IT Technical Support Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $130,000

    About the RoleThis senior role is part of the IT Team and will lead the provision of technical support to internal staff, covering technical and troubleshooting assistance related to computer hardware and software, mobile devices, banking systems, and other products.The Senior IT Technical Support Specialist will be responsible for the proactive improvement...