Customer Success Manager

4 weeks ago

Sydney, New South Wales, Australia NinjaOne Full time
About the Role As a Customer Success Manager , you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers.
Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships.
As a CSM, you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of Ninja One's Solutions while growing and maximizing profit for the company.
Location Location - Sydney, NSW (North Sydney) - Hybrid, in office on Monday, Wednesday, and Friday plus additional days as required What You'll Be Doing You will be responsible for growing your individual book of business within your portfolio of existing accounts Proactively engage and reach out to your accounts on a regular basis As the "single point of contact" for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities Communicate with customers and react to client requirements quickly and efficiently Analyze and understand the customer needs to present a solution that meets the customer requirements Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities Research and document relevant contact information for existing leads in Salesforce Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately Maintain knowledge of market conditions and competitive activities Other duties as needed About You You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections As customer advocate and product expert you excel at influencing and inspiring customers Polished verbal and written communication skills Resilient and calm, you are able to guide customers through issues and escalations You have a proven track record in achieving and maintaining sales targets You have extensive IT knowledge Bachelor's degree (preferred) As an experienced

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