Assitant Boutique Manager

4 weeks ago

Perth, Western Australia Empire Group Full time
Assistant Boutique Manager - High-End Jewellery Retail Position Overview We are seeking an experienced and service-driven Assistant Boutique Manager to support the leadership of a high-end jewellery boutique.
This role is pivotal in driving sales, developing a high-performing team, and ensuring exceptional customer experiences.
Acting as a brand ambassador, you'll uphold luxury standards and operational excellence while helping to foster a supportive and results-focused culture.
Key Responsibilities Sales & Client Experience Lead by example in delivering premium customer service Drive sales, upselling, and CRM follow-up initiatives Maintain accurate client records and ensure timely client communication Team Leadership Support training, development, and performance coaching Contribute to a motivated, accountable, and well-supported team Assist with onboarding and ongoing development of team members Operations & Compliance Oversee daily operations, end-of-day processes, and reporting Maintain boutique rosters, diaries, and checklist compliance Monitor store expenses and contribute to budget control Visual Merchandising Ensure boutique meets brand visual standards Support product launches and promotional activity Maintain showroom presentation and stock displays WHS & Security Ensure adherence to all safety and security protocols Report maintenance and compliance issues promptly Support completion of team WHS and compliance training Internal Coordination Liaise with internal departments including marketing and operations Build strong relationships with suppliers and centre management Represent the brand professionally in all interactions What You'll Bring At least 2 years of retail leadership experience Strong communication and team development skills Proven success in a sales-focused, customer-facing role High attention to detail and professional presentation Ability to interpret sales reports and meet business targets Desirable: Experience in luxury or jewellery retail, and familiarity with CRM, POS, or repair/service systems.
For more information please email Pauline on #J-18808-Ljbffr

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