6/8/2025 Assitant Boutique Manager

4 weeks ago

Perth, Western Australia Empire Group Full time
Assistant Boutique Manager - High-End Jewellery Retail

Position Overview

We are seeking an experienced and service-driven Assistant Boutique Manager to support the leadership of a high-end jewellery boutique. This role is pivotal in driving sales, developing a high-performing team, and ensuring exceptional customer experiences. Acting as a brand ambassador, you'll uphold luxury standards and operational excellence while helping to foster a supportive and results-focused culture.

Key Responsibilities

Sales & Client Experience

- Lead by example in delivering premium customer service

- Drive sales, upselling, and CRM follow-up initiatives

- Maintain accurate client records and ensure timely client communication

Team Leadership

- Support training, development, and performance coaching

- Contribute to a motivated, accountable, and well-supported team

- Assist with onboarding and ongoing development of team members

Operations & Compliance

- Oversee daily operations, end-of-day processes, and reporting

- Maintain boutique rosters, diaries, and checklist compliance

- Monitor store expenses and contribute to budget control

Visual Merchandising

- Ensure boutique meets brand visual standards

- Support product launches and promotional activity

- Maintain showroom presentation and stock displays

WHS & Security

- Ensure adherence to all safety and security protocols

- Report maintenance and compliance issues promptly

- Support completion of team WHS and compliance training

Internal Coordination

- Liaise with internal departments including marketing and operations

- Build strong relationships with suppliers and centre management

- Represent the brand professionally in all interactions

What You'll Bring

- At least 2 years of retail leadership experience

- Strong communication and team development skills

- Proven success in a sales-focused, customer-facing role

- High attention to detail and professional presentation

- Ability to interpret sales reports and meet business targets

Desirable: Experience in luxury or jewellery retail, and familiarity with CRM, POS, or repair/service systems.

For more information please email Pauline on pauline.stephens@empiregroup.com.au

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