Customer Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
DHL Global Forwarding as a Customer Operations Specialist and play a key role in keeping Australia – and the world – moving.
At DHL Global Forwarding, we pride ourselves on delivering excellence in freight forwarding, powered by passionate people and seamless processes.
We're currently seeking a Customer Operations Specialist to join our high-performing team, supporting the smooth delivery of Air and Ocean freight solutions across Australia.
What You'll Be Doing : Reporting to the Operations Manager this hands-on role combines administrative precision with physical freight coordination.
You'll help ensure freight moves safely, efficiently, and on time — while delighting customers and maintaining full compliance with local and international standards.
Key Responsibilities : Carry out day-to-day freight forwarding tasks including quoting, bookings, documentation, customs coordination, and issue resolution.
Support physical freight handling in collaboration with warehouse, transport, and third-party vendors.
Enter and update data accurately in DHL systems and operational platforms.
Assist with sales invoicing, costing, and closing out files to meet month-end timelines.
Communicate professionally with customers, internal teams, and logistics partners to uphold service excellence.
Ensure all operations meet local and global compliance standards.
Collaborate with team members to ensure continuity and seamless service, especially during peak periods or absences.
Support process improvement initiatives, training delivery, and operational enhancements under guidance from the Operations Lead.
Contribute to a clean, safe, and well-organised workplace in line with safety protocols.
What You'll Bring to the Team : We're looking for someone who's proactive, detail-oriented, and thrives in a fast-paced logistics environment.
To succeed in this role, you'll need to : Have experience in freight forwarding operations (Air and / or Ocean preferred).
Show strong attention to detail and a commitment to accuracy.
Be confident working with operational systems (experience with DHL systems advantageous).
Communicate clearly and professionally with a wide range of stakeholders.
Be adaptable, hands-on, and willing to pitch in with freight handling tasks as required (subject to appropriate licences).
Demonstrate resilience and a solutions-focused mindset during busy or high-pressure periods.
Collaborate effectively as part of a high-performing, supportive team.
Why Join Us?At DHL Global Forwarding, you'll be part of the world's leading logistics company, where we don't just deliver goods — we deliver careers.
We offer : A collaborative and inclusive team culture.
Ongoing learning and development opportunities.
A chance to make an impact every day in a critical operations role.
Competitive remuneration and employee benefits.
Join us and help move the world forward.
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