KYC Remediation Operations Specialist
2 days ago
We are seeking a highly skilled KYC Remediation Operations Specialist to join our team. The successful candidate will be responsible for ensuring the accuracy and completeness of customer data, as well as identifying and mitigating potential risks.
Key Responsibilities- Remediation Operations: The specialist will be responsible for the remediation of critical KYC data, including completing KYC Refresh, remediation, and ongoing customer due diligence (OCDD) for CBA customers.
- Customer Communications: The specialist will support remediation campaigns requiring inbound and outbound customer communications, including obtaining identification verification details from customers.
- Risk Management: The specialist will identify and assess risks that prevent achieving role objectives and ensure timely and effective resolution and response of customer complaints in a professional manner.
- Essential Skills: Risk Mindset, Providing superior levels of internal and external customer service, Contribution to team performance and culture, Understanding of legal and regulatory requirements and internal compliance policies, Use of Standard Operations Procedures (SOPs) with quality and continuous improvement focus.
- Desirable Skills: Coaching/training peers as appropriate, Clear understanding of end-to-end business processes relevant to own area of expertise, Effective customer service, stakeholder management, and negotiating skills, Attention to detail, accuracy, and ability to work to deadlines.
We are committed to creating a safe and inclusive work environment where our employees can thrive. If you are passionate about delivering high-quality results and making a meaningful impact, we encourage you to apply for this exciting opportunity.
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