Operations And Customer Specialist

• Operations And Customer Specialist jobs in Sydney

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Sydney, New South Wales Advertising Industry Careers

Posted today

Job Description

permanent

Digital Out-of-Home Operations Specialist

Permanent opportunity to join our Sydney team
Hybrid working environment
Exciting opportunity to work for one of Australia's retail media pioneers

Cartology
Cartology is one of Australia's leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help brands grow. With Cartology, brands can drive real customer impact across the shopper journey. Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways.
Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group.
We are currently in a scale-up phase with significant further growth ahead, Cartology leverages the best of the Woolworths group expertise while creating its own distinct offering and culture.
What you'll do:
This role is critical for ensuring the seamless operation and evolution of Cartology's Digital Out-of-Home (DOOH) and Radio networks. The role will be responsible for the end-to-end management of inventory within DOOH and Radio platforms, activating/deactivating inventory in line with installation programs and monitoring offline inventory, meticulously updating records across various Content Management Systems (CMS) and third-party platforms (including Programmatic and Third-Party Verification). This position also plays a vital part in enhancing CMS data accuracy through conducting reconciliation projects, collaborating closely with Commercial and Inventory teams to ensure cross-functional team alignment and successful inventory integration across multiple platforms.
Another key aspect of this role involves managing the scheduling and delivery of diverse content, including Proof of Concepts (POCs) for both Cartology and Brand & Marketing initiatives. This involves working closely with the DOOH Operations Manager and Woolworths Brand & Marketing partners to ensure successful delivery of weekly specials content, seasonal campaigns and always on activity.
Beyond day-to-day systems management, this role also supports the DOOH Operations Manager and Campaign Delivery team with various project-based work, including but not limited to new network rollouts, solutions testing (UAT) and broader Group projects.
Responsibilities will include, but are not limited to:

Manage the process of new store/centre, renewal installations and store/centre closures across our DOOH & Radio networks by updating inventory records and activating or deactivating inventory within the various CMS and third party platforms in line with network and delivery requirements
Undertake data reconciliation projects to improve DOOH & Radio inventory accuracy across various delivery systems
Assist the Campaign Delivery team with investigations into campaign under-delivery, using strong systems expertise to identify root-causes and implement solutions where needed
Manage the delivery and scheduling of content for Cartology and Brand & Marketing Proof of Concepts (POCs), including but not limited to In-store Supermarkets and In-store Big W
Conduct solution testing for new networks and wider Group projects where required
Collaborate with the Commercial, Inventory and Campaign Operations teams to facilitate the set up of inventory in the various CMS, IOMS and third party platforms for new network rollouts

What you'll bring:

We are looking for a pro-active and detail oriented individual with knowledge of the Digital Out of Home industry who is keen to grow their career in retail media.
Minimum 2 years experience working in Digital Out of Home, in an Operations or Delivery role
Experience using Content Management Systems (Broadsign & Ayuda desirable) and/or Inventory Management Systems within a media environment
Strong understanding of digital media platforms, applications and media file formats
Experience working in sales & customer focused working environments
Ability to visually test digital media against a predefined sets of specifications and guidelines

What you'll experience:

A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
A progressive and competitive leave policy that gives you more space for what matters to you.
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Endless possibilities with Woolworths Group
We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.'
Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

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