Operations Manager

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
We are the lead agency for economic, social and financial policy outcomes.
We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
Super SA is a branch within the Department of Treasury and Finance.
Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.
Super SA is dedicated to being the most trusted superannuation fund for current and former South Australian public servants.
Super SA's long-term success is largely due to the talent and expertise of staff who strive to create an environment that is supportive, safe and secure.
The work culture is positive and inclusive, making it a rewarding and enjoyable place to work.
About the opportunity: The Operations Manager Claims at Super SA is responsible for overseeing the daily operations of the Claims business unit, under the Associate Director Insurance Delivery.
The Operations Manager role involves providing strategic leadership and direction to ensure the implementation of a cohesive Claims function that meets the needs of staff, members, and stakeholders.
The Operations Manager will work with other management to continue to develop a culture committed to delivering the best member outcomes, manage staff concerns and resources, and drive continuous improvement in claims processes.
Where required, this will include managing performance and providing support and mentorship to Team Leaders.
The Operations Manager will also support the implementation of strategic projects, and ensure compliance with policies and procedures, and contribute to the effective management of the Claims business unit.
About you: You are an experienced Operations Manager with a strong background in staff management, continuous improvement, and ideally highly experienced with insurance claims and/or superannuation.
You excel in providing strategic leadership and direction, and are able to operate largely independently, taking initiative where appropriate.
Your ability to analyse and implement legislative and other business requirements, coupled with your strong interpersonal and communication skills, allows you to build and maintain relationships with diverse stakeholders.
You are known for your creative and strategic thinking, and your commitment to achieving organisational goals through effective management and data analysis.
You will demonstrate significant dedication to fostering a positive and inclusive work environment.
To be successful, you must address the selection criteria below in a cover letter: Extensive experience in staff management, including providing positive leadership, uplifting and influencing performance and performance management, with demonstrated success in increasing teamwork and conflict management.
Significant experience leading and influencing a team towards achievement in and compliance with service level standards, in addition to achieving individual key performance indicators Ability to analyse and implement legislative requirements and industry standards to achieve insurance claims and/or superannuation industry outcomes.
Capacity to exercise lateral, creative and strategic thinking, independent judgement and delegated authority where appropriate.
Strong interpersonal and communication skills which demonstrate a capacity to build and maintain relationships with a diverse range of stakeholders on a range of sensitive and complex issues to achieve positive outcomes.
What we offer: Flexible working options Salary packaging options Discounted gym membership Supportive career development opportunities Employee Assistance Program for you and your family Be Well Program Remuneration: ASO8 – $121,107 - $125,679, plus superannuation For a confidential discussion about the role please contact: Name: Julia Loipersberger Title: Associate Director, Insurance Delivery Email: Super Jobs@sa.gov.au Application Instructions: To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.
Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages), addressing the abilities and experience listed in the selection criteria to demonstrate their suitability.
Applicants are to include the name and contact number of two referees.
The Pre-Employment Declaration must be completed and submitted with your application.
Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.
The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees.
We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.
If you have any support or access requirements, we encourage you to advise us if invited to interview.
#J-18808-Ljbffr

---