Operations Manager

3 weeks ago

Adelaide, South Australia Sharp & Carter Full time
Overview

Join to apply for the Operations Manager role at Sharp & Carter.

Reporting to the General Manager, the Senior Operations Manager will oversee and optimise multi-site claims teams across Adelaide and Brisbane. You'll be accountable for operational excellence, customer experience outcomes, and the successful delivery of complex transformation programs, including multiple system replacements and capability modernisation. This is a high-impact leadership role, balancing disciplined operational performance with a people-first culture during a period of significant change.

Key Responsibilities
  • Lead and optimise large, multi-site claims operations, ensuring service excellence, productivity, and compliance targets are achieved.
  • Drive operational transformation through process uplift, system modernisation, and disciplined risk and quality frameworks.
  • Champion a culture of accountability and high performance.
  • Inspire and develop leaders with a process-driven yet people-focused approach, ensuring engagement and capability growth.
About You
  • Proven track record leading large and complex operations in insurance, financial services, or similar industries.
  • Deep expertise in productivity, utilisation, capacity management, and operational excellence.
  • Strong background in transformation and process redesign, with the ability to manage multiple system and process changes.
  • Skilled in performance management, risk frameworks, and compliance standards.
  • Exceptional leadership presence - visible, approachable, and able to bring teams on the journey through change.
What's On Offer
  • Opportunity to make a national impact
  • Join a values-driven organisation with a strong focus on customers, people, and innovation.
  • Collaborate with an inspiring leadership team and industry experts.

If you're an operations manager who thrives on complexity, transformation, and delivering measurable results, we'd love to hear from you.

Seniority level
  • Executive
Employment type
  • Full-time
Job function
  • Management
Industries
  • Staffing and Recruiting

Referrals increase your chances of interviewing at Sharp & Carter by 2x

Location: Adelaide, South Australia, Australia

#J-18808-Ljbffr

  • Survey Data Coordinator

    2 weeks ago

    Adelaide, South Australia beBeeData Manager Full time $100,000 - $140,000

    Job OverviewWe are seeking a skilled professional to manage survey data and support the delivery of a major construction project.The successful candidate will be responsible for accurate data coordination and modelling, ensuring seamless asset management across multiple teams. Key ResponsibilitiesPerform pavement and stormwater modelling to support survey...

  • Resource Operations Coordinator

    2 weeks ago

    Adelaide, South Australia Cleanaway Operations Pty Ltd Full time

    Add expected salary to your profile for insightsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a high-growth, ASX-listed organisation with over 8000 employees, our goal is to be...

  • Resource Operations Coordinator

    2 weeks ago

    Adelaide, South Australia Cleanaway Operations Pty Ltd Full time

    Add expected salary to your profile for insightsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a high-growth, ASX-listed organisation with over 8000 employees, our goal is to be...

  • Client Relationship Consultant

    1 week ago

    Adelaide, South Australia My Plan Manager Full time

    OverviewAdd expected salary to your profile for insightsPermanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability... but that doesn't mean it's easy to navigate. And...

  • Client Relationship Consultant

    2 weeks ago

    Adelaide, South Australia My Plan Manager Full time

    OverviewAdd expected salary to your profile for insightsPermanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And...

  • Client Relationship Consultant

    2 weeks ago

    Adelaide, South Australia My Plan Manager Full time

    Overview Add expected salary to your profile for insightsPermanent, full-time position Based in Adelaide Candidates with WWCC & NDIS clearance preferred About us The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's...

  • Operations Manager

    2 weeks ago

    Adelaide, South Australia Halcyon Knights Full time

    Government Opportunity- Permanent Position- Border Town**Position: Operations Manager****Location: South Australia Reporting to: Director of Infrastructure & Operations**Are you a dynamic and experienced Operations Manager seeking a challenging opportunity to lead and optimise operational excellence within a regional council in South Australia? If you are...

  • Client Service Manager

    2 weeks ago

    Adelaide, South Australia SMSF Operations Pty Ltd Full time

    OverviewAdd expected salary to your profile for insightsAs one of the largest players in the Self Managed Superannuation Fund (SMSF) administration market, SuperConcepts is an industry leader with over 40 years' experience providing award-winning SMSF and investment administration and technology solutions to thousands of trustees, investors and...

  • Client Service Manager

    2 weeks ago

    Adelaide, South Australia SMSF Operations Pty Ltd Full time

    OverviewAdd expected salary to your profile for insightsAs one of the largest players in the Self Managed Superannuation Fund (SMSF) administration market, SuperConcepts is an industry leader with over 40 years' experience providing award-winning SMSF and investment administration and technology solutions to thousands of trustees, investors and...

  • Client Service Manager

    2 weeks ago

    Adelaide, South Australia SMSF Operations Pty Ltd Full time $104,000 - $130,878 per year

    Who are we?As one of the largest players in the Self Managed Superannuation Fund (SMSF) administration market, SuperConcepts is an industry leader with over 40 years' experience providing award-winning SMSF and investment administration and technology solutions to thousands of trustees, investors and professionals.The opportunity:We are currently looking for...