Customer And Content Coordinator

1 week ago

North Sydney Council, Australia DEAR FRANKIE Full time
Location: Brookvale, Sydney Hours: Casual Position - Approx.

15 hours a week across 3 days The Role We're looking for a confident, outgoing person to help us in the studio with a mix of customer care, packing orders, and content creation.

This role is perfect for a student or someone wanting flexible, casual hours while getting hands-on experience in the fashion and e-commerce world.

You'll be helping us keep things running smoothly behind the scenes, while also jumping in on fun tasks like making Tik Toks and trend-based content.

Key Responsibilities
• Packing & Dispatch: Prepare and send out online orders with care and accuracy.

• Customer Service: Respond to customer emails and DMs, and process returns/exchanges.

• Content Creation: Brainstorm Tik Tok ideas, film and edit short-form videos, and post content, with a focus on trends and behind the scenes content in the office and on shoot days.

• Office Support: General light office duties to support the day-to-day running of the brand including coming to photoshoots.

What We're Looking For
• Must be based in Sydney and able to work from our Northern Beaches office.

• Must be available to work during January 2026 (our busiest period), and ideally also available in July 2026.

• Confident, outgoing, and approachable personality.

• Strong writing skills for professional emails and customer communication.

• Organised and detail-oriented when handling orders and returns.

• Comfortable being on camera and sharing creative social media ideas.

• Very good understanding of social media trends and what performs well online.

• Interest in fashion, content creation, and small business is a plusPerks of the Role
• Be part of a small, growing brand with a fun and supportive team.

• Get hands-on experience across multiple areas of e-commerce.

• Flexible casual hours that fit around study or other commitments.

• Opportunity for growth within the company.

How to Apply Please email us at mailto:saskia@dearfrankie.com & mailto:isobel@dearfrankie.com with the subject line: Application – CC Coordinator (Your Name)Include:
• A short cover letter (introducing yourself, why you'd be a great fit, and your availability)
• Resume
• Links to your Instagram We can't wait to meet you

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