Customer And Content Coordinator

1 week ago

Sydney, New South Wales, Australia Dear Frankie Full time

Location: Brookvale, SydneyHours: Casual Position - Approx. 15 hours a week across 3 days
The RoleWe're looking for a confident, outgoing person to help us in the studio with a mix of customer care, packing orders, and content creation. This role is perfect for a student or someone wanting flexible, casual hours while getting hands-on experience in the fashion and e-commerce world. You'll be helping us keep things running smoothly behind the scenes, while also jumping in on fun tasks like making TikToks and trend-based content.
Key Responsibilities
• Packing & Dispatch: Prepare and send out online orders with care and accuracy.
• Customer Service: Respond to customer emails and DMs, and process returns/exchanges.
• Content Creation: Brainstorm TikTok ideas, film and edit short-form videos, and post content, with a focus on trends and behind the scenes content in the office and on shoot days.
• Office Support: General light office duties to support the day-to-day running of the brand including coming to photoshoots.
What We're Looking For
• Must be based in Sydney and able to work from our Northern Beaches office.
• Must be available to work during January 2026 (our busiest period), and ideally also available in July 2026.
• Confident, outgoing, and approachable personality.
• Strong writing skills for professional emails and customer communication.
• Organised and detail-oriented when handling orders and returns.
• Comfortable being on camera and sharing creative social media ideas.
• Very good understanding of social media trends and what performs well online.
• Interest in fashion, content creation, and small business is a plus
Perks of the Role
• Be part of a small, growing brand with a fun and supportive team.
• Get hands-on experience across multiple areas of e-commerce.
• Flexible casual hours that fit around study or other commitments.
• Opportunity for growth within the company.
How to ApplyPlease email us at mailto: & mailto: with the subject line:Application – CC Coordinator (Your Name)
Include:
• A short cover letter (introducing yourself, why you'd be a great fit, and your availability)
• Resume
• Links to your Instagram
We can't wait to meet you

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