Operations Manager

About the role

Operations Manager

Act for Peace is a dynamic humanitarian aid and development agency
Lead our operations and operational performance
Permanent Full-time position, (0.8 FTE may be considered)
Location: Sydney CBD and Work from Home

Please apply online with: A 2-4 page covering letter addressing the Selection Criteria and your resume.
Applications close 21st September 2025.
Please contact jobs@actforpeace.org.au if you have any queries.

About the position

In this role, you will ensure Act for Peace has the processes, facilities, technology and equipment required to run efficiently and effectively so that everyone is empowered to bring their best.
You will manage the functions of HR, technology, operations and office management.
You will also be providing high level support to the Board, CEO and COO.
This is a fast paced, hands on and diverse role that requires energy, initiative, attention to detail, service, relationship management, stakeholder management, pro-active organisation and problem-solving skills.
The successful candidate will bring high level operational management experience and an intuitive, curious and collaborative mindset.

About the Operations Department

The Operations Team is responsible for the efficient and effective operations and operational performance of the organisation, across the Finance, Human Resources, Administration, Facilities Management, Information Technology, Compliance, Governance, Reporting and Risk Management.
The Team works closely with other Teams and partners to enhance a culture of collaboration, creativity and trustworthiness, providing advice and supporting other Teams to operate as effectively and efficiently as possible and identifying opportunities and implement solutions for continuous improvement.

Skills, Qualifications and Experience – Selection Criteria

Essential

Demonstrated solid experience working as an Operations Professional
Relevant qualification in business administration or related discipline
Strong administrative and planning skills, with an attention to detail and ability to problem solve and anticipate situations
Experience in development and implementation of HR initiatives and processes, including Human Resources Information Systems
Experience in office management
Supporting Company Secretary and Board with high level administrative tasks
Possess advanced skills in Microsoft Office products (Word, Excel, Power Point, Outlook, Share Point) and other software programs for task management and coordination
Proven ability to work effectively in a team and apply strong initiative
Demonstrated experience in maintaining confidentiality and managing sensitive information
Strong interpersonal skills with a high level of professionalism – face to face, over the phone, online and through correspondence.

Desirable

Strong experience and appetite for updating and improving efficiencies of administrative and operational processes
Demonstrates innovative thinking with experience in leading the development of integrated IT Solutions.
Experience in compliance audits, monitoring and reporting
Experience in the international development/NGO sector

Key Stakeholders and Relationships
Internal: Act for Peace Board, Act for Peace Leadership Team and Act for Peace Staff
External: Including but not limited to consultants, service providers, strata, ACFID
Other Requirements

Eligibility to work in Australia
Commitment to the values of Act for Peace
Commitment to abide by the principles, policies and codes of conduct of Act for Peace
Establish positive, collaborative relationships with the Act for Peace teams
Capacity to undertake occasional travel (to Melbourne) and work outside standard business hours (reasonably)
Whilst Af P offers hybrid working arrangements this role will be required to spend majority of days in Sydney office.
Abide by industry norms – as set out in the Act for Peace accountability framework
For our full Policies set please see: http://www.actforpeace.org.au/our-policies
Commitment to Act for Peace requirements, including attendance at staff meetings; completion of all administration, finance and operational reporting requirements as per policy and/or line managers directive, adherence to program, HR and finance policies and procedures
Respect for a multicultural and multi-talented workforce.

Safeguarding Requirements and Responsibilities

Act for Peace takes the prevention of fraud and of sexual misconduct and harassment, and child protection seriously.
As part of our Safeguarding Policies (Child Safeguarding and Prevention of Sexual Exploitation Abuse and Harassment);
Employment is conditional upon the outcome of an Australian National Police Background check, as well as an equivalent police background check for any country in which the applicant has lived for more than 12 months during the last five years and for each country of citizenship.
A working with children check may be required.
Strict adherence to our Code of Conduct, Child Safeguarding Policy, Child Safeguarding Code of Conduct, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH) Policy and the Privacy Policy is mandatory.

Work, Health and Safety Responsibilities
Cooperate with all health and safety policies and procedures of the organisation and take all reasonable care that your actions or omissions do not impact on the health and safety of colleagues in the workplace.
Act for Peace is an equal opportunities employer.
Individuals with lived experience of displacement are encouraged to apply.
Position Description and Selection Criteria
For full details of the role, including the key responsibilities and selection criteria, please download the Candidate Information Pack available on our website: Work with us | Act for Peace in the world

Position Description : Info Pack - Operations Manager - 250821

Please apply online with A 2-4 page covering letter addressing the Selection Criteria and your resume: Work with us | Act for Peace in the world
Applications close 21st September 2025.
Please contact jobs@actforpeace.org.au if you have any queries.

#PBA3

Please quote in application: Operations Manager via Pro Bono Australia.

Profession: #Operations_Management Sector: #Community_Development

---