Administrative Support Officer

Administrative Support Officer
Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 pa + superannuation Employment Type: Ongoing, Full-time Location: Sydney CBD - Hybrid
The
organisation
The IRO is an independent statutory office established under the
Personal Injury Commission Act 2020.
Samantha Taylor PSM is the Independent
Review Officer.
The Officer is supported by an expert team.

The statutory functions of the IRO
include to:

find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers;
manage and administer the Independent Legal Assistance and Review Service (ILARS);
conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers' compensation and motor vehicle accident legislation.

For more information about the IRO click here
The role
You will provide administrative and support services to the ILARS team.
A
basic knowledge of NSW workers compensation system is desirable
Key accountabilities

Provide a range of administrative and support services, including records management, routine correspondence, administrative support of Resolve system and support the effective operations team.
Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
Complete routine financial transactions and purchasing services, ensuring compliance with standards and procedures
Respond to enquiries and escalate and redirect issues as required
Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible

About You
We are looking for someone who has (but not essential):

Experience working in a high-volume data entry/processing environment
Good attention to detail
Worked with CRM case management systems
Dealing with processing invoices and accounts
Basic understanding of medical terminology
Past experience with workers compensation

What we need from you:
To start
your journey towards joining our Team please click on the link below and attach
your resume (max 5 pages) and cover letter (max 2 pages). 
A talent
pool may be created from this recruitment process to fill future ongoing and
temporary opportunities.
Additional assessments will be conducted as part of the recruitment process.
Salary Grade 3/4, with the base salary for this role starting
at $84659 base plus superannuation
Click Here to access the Role Description.

For enquiries relating to recruitment please
contact Meg Rapley via **********@customerservice.nsw.gov.au.
Visit the
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Friday 5 September 2025 at 9:59am
Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact **********@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit

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