Customer Success Manager

Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access.
The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms.
Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data.
Founded in 2015, Immuta is headquartered in Boston, MA.
Customers simplify operations, improve data security, and unlock data's value.
Customers include: Roche – Saved $50 M by securely operationalizing data products and saving inventory.
Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity.
Swedbank – 3x time saved setting up data security and self-service policy authoring.
2x more data use cases.
5x improvement in process efficiency.
JB Hunt – Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.
Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst.
Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.
Immuta has been recognized by Forbes as a top American startup employer, by Inc.
Magazine and Built In as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies.
$267 million in total funding.
Lead investors include Night Dragon, Snowflake, and Databricks, along with additional funding from Service Now, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, Step Stone, Ten Eleven Ventures, and Wipro Ventures.
A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.
Immuta is seeking a Customer Success Manager (CSM) to be a trusted advisor for our customers in the Asia-Pacific Japan (APJ) region.
In this pivotal role, you'll blend deep technical expertise with strategic relationship management, directly impacting the adoption and long-term success of Immuta's cutting-edge data security and governance platform within complex enterprise environments.
YOUR ROLE As a Customer Success Manager, you'll be the bridge between Immuta's innovative technology and our customers' production success.
You'll have the opportunity to: Drive Customer Success: Lead the technical and business journey for our customers, defining the path to production rollout, ensuring seamless adoption, and maximizing the value they derive from Immuta's data governance solutions.
Be a Trusted Strategic Advisor: Provide unparalleled insight, technical domain expertise, and solution design, becoming the go-to expert for customers navigating complex data security and governance challenges throughout their entire lifecycle.
Orchestrate Implementation Excellence: Guide customers through comprehensive onboarding, use case implementation, and ongoing optimization, ensuring they achieve their defined success criteria and business objectives.
Champion Customer Value: Proactively monitor customer health metrics, drive adoption initiatives, and demonstrate measurable business value to secure renewals and identify expansion opportunities.
Influence Product Evolution: Serve as a critical feedback loop, translating customer insights and experiences directly back to our Product team to inform and shape future development priorities.
WHAT YOU'LL DO Partner with APJ Sales teams and Field CTO's to define comprehensive customer

---