Senior Business Analyst B2c Operations

1 week ago

Melbourne, Victoria, Australia Shell Energy Full time
Overview Shell Energy is one of Australia's leading energy retailers.
Lead the change, from the frontline.
Drive transformation, deliver impact, and shape the future of Shell Energy's retail operations.
We're expanding and looking for a Senior Business Analyst to play a pivotal role in optimising processes, driving continual improvement, and delivering high-impact projects across our B2 C Retail Operations.
Based in Melbourne, this is a chance to step into a senior role where your insights, leadership, and analytical skills will directly influence customer and business outcomes.
With respect, integrity and honesty, responsibilities include:

Lead end-to-end business analysis across complex initiatives, ensuring timely and high-quality delivery.
Partner with stakeholders across operations, technology, and third-party providers to align outcomes and business needs.
Map, analyse and redesign business processes to drive efficiency, compliance, and customer satisfaction.
Prepare artefacts (requirements, best practice process docs, test plans) to support successful delivery.
Lead impact assessments and support change management activities to ensure adoption of improvements.
Provide analytical insights and reporting to inform decision-making and identify opportunities for transformation.

Here's what you'll need to thrive in this role:

Proven experience as a Business Analyst in energy, utilities, or a similarly complex industry.
Strong knowledge of project management methodologies (Agile and traditional).
Expertise in process analysis, documentation, and business process optimisation.
Excellent stakeholder engagement and the ability to influence across all levels.
Advanced analytical skills with a data-driven mindset and problem-solving capability.
A collaborative, proactive approach with the confidence to drive change initiatives.

Why join our team
Every day, our people bring deep expertise, true innovation and investment to help our customers — and the world — reduce their environmental footprint.
You can be part of that change.

Purpose that you can see.
Energising a better future, one customer at a time.
Work that's interesting, innovative and high impact.
We hope you'll love the challenge and opportunity to achieve — for our customers and for you.
People who bring the expertise and drive to succeed.
Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more: Careers | Shell Energy
Join us.
Together, we can make the difference count.
Shell Energy is an Equal Opportunity Employer that values the diversity of its people.
We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.
#J-18808-Ljbffr

  • Senior Business Analyst B2C Operations

    2 weeks ago

    Melbourne, Victoria, Australia Shell Energy Full time

    OverviewShell Energy is one of Australia's leading energy retailers. Lead the change, from the frontline. Drive transformation, deliver impact, and shape the future of Shell Energy's retail operations. We're expanding and looking for a Senior Business Analyst to play a pivotal role in optimising processes, driving continual improvement, and delivering...

  • Senior Business Analyst B2C Operations

    1 week ago

    Melbourne, Victoria, Australia Shell Energy Australia Full time $90,000 - $120,000 per year

    The world's biggest challenge needs you, here.Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.Lead the change, from the frontlineDrive transformation, deliver impact, and shape the future of...

  • Test And Release Analyst

    7 days ago

    Melbourne, Victoria, Australia Global B2C Supply - Australia B2C - One Supply Full time

    Requisition ID: 28801- Location: Southbank, AU, 3006Excellent opportunity for a Test and Release Analyst to join our Digital Team.The role will be accountable to the Test and Release Manager and can be worked flexibly from home and our Southbank office - hybrid work model.**Key Responsibilities**:- Review functional specification, solution requirements,...

  • Business Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Shell Energy Australia Full time

    Join to apply for the Business Analyst - B2C Operations role at Shell Energy Australia Overview At Shell Energy, we're looking for a Business Analyst who's passionate about bridging the gap between business needs and IT solutions. You'll work closely with stakeholders to shape requirements, optimise processes, and deliver insights that drive smarter...

  • Business Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Shell Energy Australia Full time

    Join to apply for the Business Analyst - B2C Operations role at Shell Energy AustraliaOverviewAt Shell Energy, we're looking for a Business Analyst who's passionate about bridging the gap between business needs and IT solutions. You'll work closely with stakeholders to shape requirements, optimise processes, and deliver insights that drive smarter decisions...

  • Development Security Operations Lead

    6 days ago

    Melbourne, Victoria, Australia Global B2C Supply - Australia B2C - One Supply Full time

    Requisition ID: 28788- Location: Southbank, AU, 3006Excellent opportunity for a hands on **Development Security Operations Lead** (DevSecOps Lead) to be accountable for assigned digital platforms solution / technology's delivery, operations, and security within the business by supporting internal digital teams and collaborating with third-party teams.The...

  • Senior Business Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Davidson Full time

    Join to apply for the Senior Business Analyst role at DavidsonJoin to apply for the Senior Business Analyst role at DavidsonThis range is provided by Davidson. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$850.00/daily - A$900.00/dailyAbout the CompanyDavidson is partnering with a...

  • Senior Business Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Technology CII Full time

    Join to apply for the Senior Business Analyst role at Technology CIIJoin to apply for the Senior Business Analyst role at Technology CIIOur client is seeking a highly skilled Senior Business Analyst. This role will focus on leveraging analytics to deliver meaningful insights and support key business decisions.Client DetailsThis organisation operates within...

  • Credit Manager B2C

    6 days ago

    Melbourne, Victoria, Australia Shell Energy Australia Full time

    OverviewCredit Manager B2C role at Shell Energy Australia. Based in Brisbane or Melbourne, this is a key role in ensuring the financial health of our retail business while building strong stakeholder relationships and embedding operational excellence. Lead the B2C Credit team, driving performance, process improvements and customer outcomes in a dynamic and...

  • Senior Business Analyst

    2 days ago

    Melbourne, Victoria, Australia iSphere Global Pty Ltd Full time

    Overview This is a full-time Contract hybrid role for a Senior Business Analyst based in the Greater Melbourne Area. The Senior Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and developing strategies to optimize systems and operations. The role involves conducting detailed requirements analysis,...