Business Analyst

3 days ago

Melbourne, Victoria, Australia Shell Energy Australia Full time

Join to apply for the Business Analyst - B2C Operations role at Shell Energy Australia

Overview

At Shell Energy, we're looking for a Business Analyst who's passionate about bridging the gap between business needs and IT solutions. You'll work closely with stakeholders to shape requirements, optimise processes, and deliver insights that drive smarter decisions and continuous improvement. This role is part of the B2C Operations team in Melbourne, within a collaborative, innovative, and supportive environment.

Responsibilities
  • Partner with stakeholders to gather, analyse, and translate business requirements into clear technical solutions.
  • Support delivery teams by preparing work plans, roadmaps, and documentation.
  • Facilitate requirements workshops and Agile ceremonies, ensuring alignment across stakeholders.
  • Drive data analysis and insights to support decision-making and process improvements.
  • Contribute to change management activities, assessing impacts and supporting adoption.
  • Identify and recommend opportunities for continuous improvement and innovation.
Qualifications
  • Experience as a Business Analyst in digital, IT, or transformation projects, with the ability to turn business needs into practical solutions.
  • Solid understanding of requirements gathering, stakeholder engagement, and Agile ways of working.
  • Confidence working with data and technology (knowledge of tools like AWS, Azure, or BI/reporting platforms is a plus).
  • Strong communication skills with a collaborative, people-first approach to problem solving.
  • A growth mindset – adaptable, curious, and open to learning new tools and approaches.
Why join our team

Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

  • Purpose that you can see. You'll have the best shot at energising a better future, one customer at a time.
  • Work that's interesting, innovative and high impact. We hope you'll love the challenge and opportunity to achieve - for our customers and for you.
  • People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Benefits include:

  • Competitive remuneration packages, including an attractive incentivised bonus program.
  • Generous paid parental leave options that give team members more time to enjoy what matters most.
  • Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
  • An Employee Assistance Program for you and your family when you need it.

Visit our careers site to find out more and read the stories of our incredible people.

Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology and Analyst
  • Industries: Utilities, IT Services and IT Consulting, and Data Infrastructure and Analytics

Location: Melbourne, Victoria, Australia

Read the stories of our incredible people and apply on our careers site.


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