Customer Support

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
Customer Support (Superannuation) Specialist
Posted 1 day ago
Job Description
This is a Customer Support (Superannuation) Specialist role with e Toro based in Sydney, NSW, AU
Role Seniority: Mid level, junior
About the Role:
e Toro is a trading and investing platform that empowers users to invest, share, and learn.
Founded in 2007, our vision is a world where everyone can trade and invest simply and transparently.
Our platform fosters collaboration and investor education, allowing users to view portfolios, share ideas, and discuss strategies.
With over 38 million users across 100 countries and available in 20 languages, e Toro is a rapidly growing business with over 1,500 employees across 13 offices worldwide.
More about e Toro can be found here.
In 2024, e Toro acquired Australian investing app Spaceship, enhancing its presence in Australia and expanding into superannuation and long-term savings sectors.
We are looking for a Customer Support (Superannuation) Specialist to join our team
Key Responsibilities:

Provide exceptional support to superannuation members, ensuring trust and satisfaction.
Assist customers across other products such as managed investments (Spaceship Voyager) and US Investing services.
Understand superannuation regulations and processes thoroughly.
Empathize with a diverse customer base, from experienced investors to first-time superannuation users.

What You Will Need:

Strong knowledge of superannuation regulations.
Excellent communication and empathy skills.
Ability to handle diverse customer inquiries confidently.

Additional Information:
Join a small, dedicated team focused on delivering excellent customer experience at Spaceship.
Building trust with our customers is our top priority.
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