Field Engineer
2 months ago
is rapidly expanding in Latin America and we have an exciting opportunity for a talented Field Engineer, with proven experience in the mining industry, to join our team.
As a Field Engineer, you will be responsible for the successful implementation and continued value delivery of our cutting edge AI-powered SaaS products into the Mining and Metals Industry. You will work closely with our clients to understand their work, their requirements, and how our products can add value to their operations. Working closely with our Product Team & the Clients Team, you will execute implementations and upgrades to client sites, and will have ultimate responsibility for successful implementations and happy clients.
The role requires a dynamic person with a combination of technical expertise and a focus on enabling users to make the most of advanced technology. It requires someone who establishes credibility, trust, and leadership with multidisciplinary teams and who is able to anticipate problems and work across roles and teams to plan and execute proactive solutions.
Why you'll love
About us
With offices worldwide, our vision is to be the 'Decision Intelligence' platform for the Circular Economy by first transforming upstream mining operations to make them sustainable, safe and efficient and then following through downstream in the metals and materials value chain to cover other foundational industries like EV Batteries, Steel, Smelting and Refining.
Today we have achieved tremendous growth and success in deploying our Technology for Mining Operations with global customers across all continents in both Mining Majors and Mid Tiers. The rewards for our customers are huge in terms of efficient extraction of metals with reduced energy, chemical consumption and water use. And as the global energy transition takes hold and electrification becomes ubiquitous, the demand for metals will be even greater.
Our real-time decision-making platform and process specific optimisation applications cater for the complex variability challenges in mining and allow our customers to better understand exactly what is happening in their processes right now, predict what will happen next and allow them to choose and optimise the future state they want.
With global strategic partners like BASF we are the only company that has an AI solution for the Industry that embeds Chemistry IP into Machine Learning and first principle models delivering unique value for the physical world never achieved before.
is headquartered in Cambridge, UK, with global offices in Barcelona, Cork, Santiago (Chile), Almaty (Kazakhstan) and Perth (Australia).
What you will contribute to
Your key responsibilities include:
Customer Success. Responsible for ongoing value delivery leading to client renewals and upsell, achieved through continued collaboration with the client and the product team.
Be the lead in understanding site and user KPIs, requirements, and how our solution will make a step-change impact.
Map "As Is" user processes and design, adapt, and implement "To Be" processes to take full advantage of our products.
Specify the Product Configuration and lead deployment of it.
Lead client engagements, presentations and User Acceptance testing to deliver results and elicit feedback.
Lead user onboarding and training at operational and management levels.
Marshall the interdisciplinary team to ensure that commitments to clients are met across the customer lifecycle.
Be responsible for Client and User health - monitoring, analysis and proactive action planning to maximize our products value delivery and client satisfaction, leading to 100% renewals and upsell opportunities.
Elicit client feedback and work with the Product Teams to ensure that client feedback and requirements are integrated into our software development life cycle to keep our products best in class.
Be the point person on feature priorities to make the customer successful, give feedback to our Product Team and scope product improvements (10%)
Any additional work identified as necessary for the smooth operation of the business.
What we can offer you
An opportunity to get involved in disruptive technology that is going to impact every industry in a similar way as the internet did. We are making the Industrial Internet of Things and Artificial Intelligence real with large mining customers that are deploying our technology in scale.
About the team
At we foster an inclusive team-centric environment with a high level of collaboration, passion, and commitment. We strive to build a team of adults who can take ownership of their own objectives and the execution of the company's vision.
Requirements
To be successful in this role you must demonstrate exceptional communication skills, able to nurture and develop relationships at all levels internally and with external stakeholders. You will be a natural collaborator who strives to deliver high quality results, and who is focused on team success.
Additionally, you will require the following:
Experience in digitalization in the mining, energy, or industrial sectors
Proven track record in working with plant processes and undertaking optimisation projects
Able to develop working relationships with customers from operators to senior managers
Able to work in a multidisciplinary environment with operations people, data scientists, software engineers, etc.
Technical knowledge and understanding of impact of AI, cloud, and IOT technologies on the Industrial sector.
Outstanding people and customer relationship management skills
Technical requirements gathering methods
In depth industrial digital technology understanding and implementation requirements
Ability to plan and lead internal and external training sessions, onsite and remotely
Benefits
Unlimited Holidays
Truly flexible working conditions (flexible hours, working from home, including some support for home office set up)
Performance bonuses
Possibility to join our Management Share Option Scheme
The opportunity to make your mark in a highly successful growing Technology company
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