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Customer Support Engineer

4 months ago

Melbourne, Victoria, Australia Philips Full time
Job TitleCustomer Support Engineer - VICJob Description

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

An exciting opportunity has arisen for a customer-focused engineer join our team in Victoria team, who will be working on multiple modalities such as DXR and IGT but with opportunities to be cross-trained in other modalities in the future. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

In this role you will be based in Melbourne and will mainly support Victoria and other states as required by the business.

Your role:

  • Providing best-in-class service which technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
  • Determining the most cost-effective repair/solution to minimize customer downtime.
  • Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

You're the right fit if:

  • A degree-level education or equivalent in Electronics, Mechatronics, Electrical or Biomedical Engineering
  • 3 – 5 years' experience in service maintenance and or installation activities in relevant Medical Device Industries, Equipment Manufacturers, Service Companies, Public Health System, or the Armed Forces
  • Experience with DXR and IGT would be advantageous
  • Strong stakeholder and customer service management experience
  • Strong IT and computer-based skills, and the ability to work in a fast-paced environment
  • You will also need to hold a full AU driver's license and a Police Check will form part of the recruitment process.

About Philips:

A career with Philips Healthcare affords you the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges.

  • A competitive salary
  • Tool of trade car allowance
  • Ongoing Learning and Development opportunities
  • Access to the Philips Employee Shop
  • Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

At Philips, we believe life is better when #youareyou. We're ranked #16 in Forbes' World's Best Employers list, earned the ultimate score of 100 Human Right's Campaign Foundation's assessment of LGBTQ workplace equality, and we're proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice in Australia for 3 years running

Working at Philips is more than a job. Our people experience various unexpected moments when their lives and careers come together in meaningful ways. It's a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum.

Curious what is like? Check out our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process or find answers to some frequently asked questions.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.