Senior Client Advisor
3 weeks ago
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSEThe Senior Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Senior Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIESSERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Support the Store Manager in dealing with customers complaints, when needed
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Support and coach Client Advisors in clientelling, service skills and building relationship top clients
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Maintain relationship with existing top client and build a portfolio of new top clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILEA proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: Australia || Not Applicable || Brisbane || RETAIL OFFLINE || MAINLINE || n/a ||
-
Principal HR Consultant
2 weeks ago
Brisbane, Queensland, Australia Robert Walters Full timeOur client is seeking a dedicated and experienced Principal HR Advisor to join their Case Management Team. This role offers an exciting opportunity to provide expert advice, leadership, and support on workforce relations issues within a dynamic and inclusive environment. The successful candidate will have the chance to make a real difference in the lives of...
-
HR Manager, Advisor or Coordinator
3 weeks ago
Brisbane, Queensland, Australia Tes Australia Full timeOur client is a co-educational independent school from prep to year 12. The college aims to provide innovative, high quality and holistic education for all students. The college endeavours to help maximise the learner's educational potential and enable them to become effective and informed citizens. They are supported in planning for their future career and...
-
AO5 Advisor
7 days ago
Brisbane, Queensland, Australia Randstad Australia Full timeAO5 Advisor (Property) Boat Harbour LeasingAO5 $ $67.97 per hour plus superInitial 12 month contract opportunityNorth Brisbane location with flexiblility Our client is a Queensland Government department, responsible for the transport infrastructure across the State. In this position, you will provide guidance to oversee marina facilities in the northern...
-
Senior Consultant
3 weeks ago
Brisbane, Queensland, Australia KPMG Australia Full timeCompany DescriptionKPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose, we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and...
-
Senior Assurance Analyst
4 weeks ago
Brisbane, Queensland, Australia Mazars Asia Full timeAbout this position Don't wait. Act. Mazars, the smart choice. About Mazars Mazars is an internationally integrated partnership, specialising in audit, accountancy, advisory, tax and legal services. Operating in over 90 countries and territories around the world, we draw on the expertise of 40,400 professionals – 24,400 in Mazars' integrated...
-
Senior Visual Art Teacher
4 weeks ago
Brisbane, Queensland, Australia Tes Australia Full timeOur client is a highly regarded independent school located in the Brisbane's Northern Suburbs. The college prides itself on having a safe and well organised learning environment to ensure students achieve their potential. It is known for excellence in academic achievement, high standards of student dress and behaviour, positive staff support of students and...
-
Senior Research Librarian
3 weeks ago
Brisbane, Queensland, Australia University of Southern Queensland Full timeJob SummaryAre you a qualified Librarian with significant experience in academic research support looking for your next career opportunity? This is a rewarding opportunity to join USQ and make your mark as a highly credible Senior Research Librarian while playing a key role in USQ's research projects.USQ's research is helping tackle regional social and...
-
GUCCI Team Manager
3 weeks ago
Brisbane, Queensland, Australia Gucci Full timeAbout Us If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. We are currently seeking a Team Manager to join our dynamic team in our Brisbane Queens Plaza store. Your opportunity The role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance...
-
Senior Consultant
2 weeks ago
Brisbane, Queensland, Australia SRK Consulting Full timeSRK Consulting is an employee-owned, independent, international consulting practice, providing integrated consulting services to the international resource sector. We are looking for talented Senior Tailings / Civil / Geotechnical Engineers, ideally with at least 6 years industry experience who is looking to grow their consulting experience in a technically...
-
A06 Senior Media Officer
2 weeks ago
Brisbane, Queensland, Australia Robert Walters Full timeFantastic opportunity to work within a State Government Organisation.Modern office in the heart of the CBD.8 month contract with possible extension.What you'll do:As a Senior Media Officer, you will play a pivotal role in shaping the strategic communications agenda for the department. You will be part of a dynamic team where your skills in developing...
-
Senior Manager
4 weeks ago
Brisbane, Queensland, Australia KPMG Australia Full timeJob DescriptionKPMG's Corporate Tax Delivery & Data Excellence (DDX) team helps clients with more consistent, more efficient and cost-effective ways to meet their end to end Australian corporate tax compliance obligations. We are looking for a tax professional highly experienced in the delivery of Australian tax compliance and reporting services –...
-
Senior Payroll Officer
4 weeks ago
Brisbane, Queensland, Australia Randstad Australia Full timeRandstad is pleased to once again be partnering with our client who are a large multinational business within the manufacturing sector. Randstad has been partnering with this business for many years and have consistently received excellent feedback from our candidates on the team culture and working environment. Due to ongoing project work they are seeking a...
-
Senior Project Planner
1 week ago
Brisbane, Queensland, Australia Hitachi Careers Full timeDescription Hitachi Rail is looking for an enthusiastic self-motivated Senior Project Planner who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Brisbane, Australia.Who We AreHitachi Rail is a fully integrated, global provider of rail...
-
Associate / Senior Associate - Tax
4 weeks ago
Brisbane, Queensland, Australia Hopgoodganim Full time18th April, 2024 About the Role We are seeking an experienced Associate / Senior Associate to join our Taxation and Revenue team. You will have experience practising in a wide range of tax matters including capital gains tax, GST, income tax, land tax, payroll tax and stamp duty. The role has a focus on transactional advice with the occasional tax dispute...
-
Lecturer/Senior Lecturer
3 weeks ago
Brisbane, Queensland, Australia University of Queensland Full timeJob SummaryThe primary purpose of these position is to engage, as a lecturer or senior lecturer, in undergraduate and postgraduate teaching, student supervision, and further development of the School's undergraduate and postgraduate programs, as well as performing scholarship, administrative and other activities associated with the School. As...
-
Senior/Principal Electrical Engineer
3 weeks ago
Brisbane, Queensland, Australia KBR Full timeTitle:Senior/Principal Electrical EngineerAt KBR, we're passionate about creativity, collaboration, and excellence. These values drive our vision, and we're excited to invite you to be part of our team. As a Senior/Principal Electrical Engineer, you'll play a pivotal role in contributing to the success of our business and making a difference in our...
-
Senior Projects Manager
3 weeks ago
Brisbane, Queensland, Australia CBRE Full timeSenior Projects ManagerJob ID150448Posted19-Apr-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestData Centers, Engineering/Maintenance, Project ManagementLocation(s)Brisbane - Queensland - Australia, Melbourne - Victoria - Australia, Sydney - New South Wales - AustraliaKey role is to support GWS Data Centre business growthBe part of a global...
-
A05 Document Control Advisor
2 weeks ago
Brisbane central business district, Queensland, Australia Robert Walters Full timeOur client is seeking a high-performing and innovative Document Control Advisor. This role offers an exciting opportunity to be part of a key infrastructure investment ahead of the 2032 Olympic and Paralympic Games. The successful candidate will be responsible for project document control activities, ensuring efficient and timely processing of documents and...
-
Senior Audit Manager – Mandarin Speaking
4 weeks ago
Brisbane, Queensland, Australia Mazars Asia Full timeAbout this position Don't wait. Act. Mazars, the smart choice. About Mazars Mazars is an internationally integrated partnership, specialising in audit, accountancy, advisory, tax and legal services. Operating in over 90 countries and territories around the world, we draw on the expertise of 40,400 professionals – 24,400 in Mazars' integrated...
-
Lecturer/Senior Lecturer in Cyber Security
3 weeks ago
Brisbane, Queensland, Australia University of Queensland Full timeJob SummaryThe position of Lecturer/Senior Lecturer is responsible for undertaking research; teaching at undergraduate and postgraduate level including course coordination; research higher degree student supervision; and professional activities in the field of Cyber Security with a focus on cyber security automation. We welcome applications from computer...