Contact Centre Manager

Found in: beBee jobs AU - 2 weeks ago


Sydney CBD, New South Wales, Australia Robert Walters Full time

We are seeking a Contact Centre Transformation Manager to assist our client in implementing new technology solutions within their contact centres. This role will involve driving cultural development initiatives, reviewing current practices, and optimising operational efficiency.

Responsibilities:

  • Collaborate with internal stakeholders to implement new technology solutions within the contact centres.
  • Drive cultural development initiatives and provide training and coaching to team members.
  • Review current practices and procedures, identifying areas for improvement and implementing solutions.
  • Develop strategies to effectively manage peaks in call volumes.
  • Provide training to team members on the use of tools and technology.
  • Work closely with managers and supervisors to implement behavioural changes.
  • Evaluate staffing levels and optimise operational efficiency without additional staffing costs.

Experience Required:

  • Proven experience in management roles within large, high-volume contact centre environments.
  • Experience in creating and implementing new contact centres.
  • Demonstrated success in implementing new technology solutions within contact centres.
  • Previous involvement in contact centre transformation projects is highly desirable.
  • Strong leadership skills with the ability to drive team performance.
  • Analytical mindset with the ability to derive insights from data.
  • Flexibility to travel across Australia as required.

Benefits and Wellbeing:

  • Competitive remuneration package.
  • Opportunity to work on a transformative project within a leading healthcare organisation.
  • Potential for extension beyond the initial three-month contract.
  • Hybrid work model with a mix of office and remote work.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Angela Petrusevic on for a confidential discussion.


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