Customer Project Manager

1 month ago

Sydney, New South Wales, Australia Philips Full time
Job TitleCustomer Project Manager - Hospital Patient MonitoringJob Description

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

Your Opportunity

Philips challenges you to use your Healthcare Project Management skills to deliver state-of-the-art healthcare system and top-quality service to our current and prospective clients across ANZ. Based in either our Sydney or Melbourne office, you will be responsible for multiple exciting projects across ANZ and have the opportunity to make a significant impact on the overall delivery of our business.

This is a crucial role within the Philips Healthcare business, where you will have overall responsibility for delivering projects on time, on budget and to the required standards. This will be achieved through your active involvement in the Order Realization Process of small to medium installations of ultrasound and patient monitoring hospital solutions.

Reporting to the National Project Manager, you will be working as part of a highly experienced team with a shared goal of delivering top quality service to customers. You will work closely with other Project and Account Managers, as well as various other areas of the Philips business.

Your role:

  • Partnering closely with Sales and Key Account Management team
  • Performing risk assessments, controlling budgets and project plans tailored to customer needs
  • Setting project milestones, project planning and interfacing with customers and stakeholders throughout the project cycle
  • Ensuring that all required materials, resources and activities are ordered, planned and executed.
  • Conducting regular project plan reviews with all stakeholders in each district
  • Managing and communicating project risks and issues, and ensuring that the project stays on schedule and within budget
  • Organizing the execution of the installation and required user training


You're the right fit if:

  • Previous Project Management experience in healthcare, equipment installation in a B2B environment
  • Experience in contract and risk management as well as a solid understanding of the supply chain process and working with cross functional teams
  • Ability to demonstrate organisational competencies
  • Sound negotiation, conflict and stakeholder management experience and communication.
  • Bachelor's degree level education in engineering, healthcare, project management, IT or equivalent
  • Preferably Certified Project Manager; PMP or equivalent
  • Preferably, experience in Ultrasound and/or Patient Monitoring projects and Information Technology projects.
  • Sound level of software literacy; MS Office suite, Salesforce, MS Project, PSA- Professional Services Automation


About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

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