Customer Success Manager

4 days ago

Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

About ACCS - ARES Customer Care Solutions GmbH

We are a customer and product-led SAAS company, dedicated to helping working teams improve every day. Our technology platform and products empower front-line workers to voice their concerns, while providing leaders with the visibility to make informed decisions about safety, quality, and continuous improvement.

Job Summary

We are seeking a Customer Success Manager to partner with our customers and drive deep product activation and engagement. As a trusted advisor, you will collaborate with our sales team to identify areas of opportunity and ensure seamless customer experiences.

Key Responsibilities

  • Manage a portfolio of customers to drive proactive product adoption and engagement
  • Collaborate with the sales team to identify areas of opportunity and ensure non-event renewals
  • Partner with customers to understand their current and future business goals and challenges
  • Advise customers on best practices using our platform and advocate for their needs to internal teams
  • Contribute to product improvement initiatives by sharing innovative ideas with cross-functional teams

Requirements

  • 2+ years of experience in a customer-facing role
  • A background in leveraging data to inform and execute strategies that encourage product adoption
  • Persuasion and presentation skills, with the ability to communicate up and down an organization
  • A passion for building lasting relationships with customers and colleagues
  • The ability to actively listen, understand customer pain points, and take action

What We Offer

  • Equity with high growth potential and a competitive salary
  • Flexible working arrangements, including remote work options
  • Access to professional and personal training and development opportunities
  • A dynamic and supportive work environment

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