APS5 Complaints Handling and Incidents Officer

3 weeks ago


Perth, Western Australia Randstad Australia Full time
Duties include:
Assessing and monitoring complaints and other regulatory intelligenceManaging a caseload of complaints including the assessment of complex matters and escalating incidents for investigation or other action where necessary.Analysis skills, identifying and providing advice on trends and issues through the review of complaintsCompleting assessments of complaints within agreed time frames.Stakeholder engagement; liaising with providers to provide education and trainingPreparing complex and sensitive correspondence and corporate documentation, including reports, briefings and submissions.
About you:
Previous experience in a Complaints Handling and Government Compliance roleWillingness to contribute to a learning culture where expertise can be developed and appropriately sharedEmpathetic and understanding approach, with sound communication skills You must be an Australian Citizen to apply, and currently located in WA (with access to the CBD office) At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills public service compliance complaints audit incident regulatory
qualifications NA
education Associate Degree/Diploma

  • Perth, Western Australia Parmelia Hilton Perth Full time

    An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of...


  • Perth, Western Australia Hilton Full time

    An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of...

  • Spray Painter

    3 weeks ago


    Perth, Western Australia Blue Collar Skills Full time

    THE CLIENTThe client is the leader in the Australian and New Zealand collision repair industry and associated auto parts market.THE ROLEFollow all safety policies and procedures. Ensure appropriate PPE is worn at all times. Immediately report any safety incident or near miss to either the Production Manager or Centre Manager Clock on and off each day to...


  • Perth, Western Australia Airnorth Full time

    At Airnorth we are more than just a business, we're also part of the social and economic fabric of Northern Australia, and vital to many of our clients. The symbiotic relationship between our people, our clients and the communities makes us truly different. Airnorth has been mastering Australia's northern skies for over 45 years. Remaining true to our...

  • IT Support Analyst

    3 days ago


    Perth, Western Australia NES Fircroft Full time

    IT Support Analyst – 24/7 Service Desk Contract 6 Months Mining Tier One Client Perth, CBDOur client, a Tier One Mining Operator, is looking for a new IT Support Analyst to support the business and process critical systems. This role represents the front-line support for the business at a global scale, acting as the single point of engagement and business...


  • Perth, Western Australia Westpac Banking Corporation Full time

    Job Description Indigenous Business Manager Full-Time Permanent Location: Perth, WA Hybrid working How will I help? As an Indigenous Business Manager your role is critical to achieving Westpac's strategy of financial inclusion and wellbeing for Indigenous Customers. They maintain lasting partnerships with 3rd party referrers and create strong relationships...


  • Perth, Western Australia WesTrac Pty Ltd Full time

    WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...


  • Perth, Western Australia Newmont Inc. Full time

    Workplace Type: Hybrid - Remote/Onsite Newmont is the world's leading gold company and a producer of copper, silver, zinc and lead. The Company's world-class portfolio of assets, prospects and talent is anchored in favorable mining jurisdictions in Africa, Australia, Latin America & Caribbean, North America, and Papua New Guinea. Newmont is the only gold...


  • Perth, Australia Randstad Australia Remote Work Freelance Full time

    Duties include:Assessing and monitoring complaints and other regulatory intelligenceManaging a caseload of complaints including the assessment of complex matters and escalating incidents for investigation or other action where necessary.Analysis skills, identifying and providing advice on trends and issues through the review of complaintsCompleting...


  • Perth, Australia Randstad Full time

    Duties include:Assessing and monitoring complaints and other regulatory intelligenceManaging a caseload of complaints including the assessment of complex matters and escalating incidents for investigation or other action where necessary.Analysis skills, identifying and providing advice on trends and issues through the review of complaintsCompleting...


  • Perth, Australia Onpoint 365 Full time

    Located in 263 Adelaide Terrace, Perth WA 6000 - Competitive rates at an APS5 level - Initial 4-month contract with 6-month contract extension available **Engagement and Delivery Officer** - **Located in 263 Adelaide Terrace, Perth WA 6000**: - **Competitive rates at an APS5 level**: - **Initial 4-month contract with 6-month contract extension...


  • West Perth, Australia Department of Education, Western Australia Full time

    Advertised Vacancy Number: DOE894942  This is a permanent full-time position commencing in July 2024. We are seeking to appoint a highly committed and motivated Manager - Incident Support Unit. The Incident Support Unit (ISU) is responsible for the implementation of a coordinated incident management response for the Department of Education (the...

  • Monitoring Officer

    3 days ago


    Perth, Australia WorkPac Group Full time

    Calling all experienced Call Centre Operators Working in Jandakot 40 hour work week **About the Role**: **Key Responsibilities**: Ensuring all alarms and calls are actioned, and complaints are resolved or escalated in accordance with Response Centre procedures. Effectively communicating with internal and external customers including Emergency...

  • Monitoring Officer

    6 days ago


    Perth, Australia Chubb Fire & Security Pty Ltd Full time

    **0041604** **Perth, Western Australia AU** Code Red, part of Chubb Fire & Security, is looking for a calm and engaging Monitoring Officer for its call centre which operates 7 days a week 24/7 located in Jandakot. This role is ideal for someone who can commit to work rotating 12-hour day and night shifts, on 4 days on 4 days off, 4 nights on 4 nights off...


  • Perth, Australia Chandler Macleod Full time

    **Consultant - Customer Solutions** As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our...


  • Perth, Australia Tasman International Corporation Full time

    Role Overview: Tasman International Corporation is an Australian and USA company established to provide administrative support services to client dental practices. We are seeking experienced dental office bookkeepers and administrative officers to oversee the financial and administrative operations of dental offices. Dental Practice Administrative staff...


  • Perth, Australia Hudson Australia Full time

    Immediate Requirement Will Consider Both Part-Time and Full Time Applicants Potential for Permanency Jandakot Location with Parking Our client is a leading utility provider located SOR. Their Customer Relations team is seeking an enthusiastic coordinator who has a passion for customer service, and providing excellent customer service delivery. This is a...


  • Perth, Australia AccorHotels Full time

    We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as a **Full Time Roaming Assistant Manager,** based at **Mantra on Hay **in the heart of the CBD, you will have the opportunity to flex your skills and work across a range of Accor Apartment & Realty properties in Perth. **As our next Assistant...


  • Perth, Australia Commonwealth Bank Full time

    You must be based in Perth to be eligible for this position The Bankwest Group Fraud Management Services (GFMS) vision is to inspire confidence and create peace of mind. We strive to provide safe banking through prevention, detection and response. Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services,...


  • Perth, Australia Digital Resources Australia Full time

    **IT Service Desk Officer (Level 1/2)*** Multiple Residential Full Time Positions **About the Role** We are seeking an experienced, resourceful and detail-oriented individual who is willing to show initiative and contribute a positive and adaptable attitude to our multi-functional Information Technology **(IT)** team. Reporting to the Service Desk...


  • Perth, Australia Bankwest Full time

    You must be based in Perth to be eligible for this position The Bankwest Group Fraud Management Services (GFMS) vision is to inspire confidence and create peace of mind. We strive to provide safe banking through prevention, detection and response. Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services,...

  • Fraud Detection Office

    22 hours ago


    Perth, Australia Commonwealth Bank Full time

    **You must be based in Perth to be eligible for this position** **The Bankwest Group Fraud Management Services (GFMS) vision is to inspire confidence and create peace of mind. We strive to provide safe banking through prevention, detection and response.** Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime...


  • Perth, Australia Clyde&Co Full time

    Job Title - Associate, Cyber Lawyer (2-4 PQE), Perth - Job Location - Perth - Job Type - Lawyers/Attorneys - Expertise - Cyber - Description Clyde & Co is an international law firm, with the largest, dedicated cyber incident response practice in Australia. The team advises small, medium and large organisations operating across Australia and New...

  • Hse Specialist

    4 weeks ago


    Perth, Australia Sodexo Full time

    Company Description **Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!** **Job Description**: This role would be ideal for an experienced Safety Professional who is looking to take the next step in their career.This full time, permanent position is being offered on a Family friendly 8 days on 6 days off...


  • Perth, Australia BHP Full time

    **About BHP** At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...

  • Front Office Manager

    4 weeks ago


    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23014448 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...


  • Perth, Australia The Emirates Group Full time

    Job Purpose: - Deploy available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period. - Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with...


  • Perth, Australia Talent International Full time

    Position Overview: As a Contract Cyber Security Officer, you will play a pivotal role in implementing and managing security controls to enhance our cyber posture. You will have practical, hands-on experience in implementing security controls, particularly with Sysadmin experience, ensuring the effectiveness of our cyber security measures. Additionally, you...