Supervisor Airport Services

8 months ago

Perth, Australia The Emirates Group Full time

Job Purpose: - Deploy available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period. - Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to mitigate disruption to customers. - Ensure that all post flight activity is completed correctly, including flight and related ticketing reporting, in order to protect Company revenue and to facilitate the handling of customers and dead load at en-route stations and destinations. - Support, and if necessary undertake, the processing of all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner. - Conduct staff performance reviews (i.e. setting staff’s objectives and development plan) and support the PM process by ensuring feedback is provided to staff within stipulated time limits. - Ensure that service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates Customer’s expectations are met or exceeded. - Control expenditure on general consumables, stock, lounge items & etc. - Investigate and respond to queries and complaints in an efficient and timely manner in order to restore customer confidence. - Ensure the expeditious and accurate completion of all reports & statistical data including Customer trends, meal wastage and recording of inwards goods & confirmation of invoices. Ensure completion of daily/weekly stock control. - Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or senior station official on duty. - Ensure all agents working for, or on behalf of EK are well motivated, groomed, given coaching/guidance support and that they are able to perform their tasks in an efficient and professional manner to ensure a high level of customer service. Also provide required feedback into the agents PM process. - In conjunction with the catering supplier conduct menu presentations and audits, including Lounge operation. - Supervisor will be responsible for projects and championing areas of the operation e.g. check-in, boarding, connections, arrivals, lounge, CDS etc. and will need to work with all stakeholders and service partners to ensure service delivery to Emirates standards, and will be involved in reviewing the product and services as required to further enhance these. - Conduct regular self-audits to ensure Emirates specified standards on products, services, policies and procedures are followed consistently. Conduct various audits as directed by HQ and ensure timely reporting and corrective actions on non-conformance. - When required undertake and support operational duties across all areas of the operation, and related admin duties. - Carry out various administration duties in support of the stations operation or as directed from time to time by the Airport Services Manager or senior station official on duty. Including invoice verification, liaison with suppliers, inspections and audits as well as duties supporting the operation of the Emirates Lounge including assisting with supplier agreements and upkeep of the facility. - Play a key role in emergency response planning, exercising, and if ever activated, coordinate and work with appropriate stakeholders to react to an incident.
Qualifications & Experience: - Significant Airline Industry or Airport Ground Handling experience, with part of this experience in a senior position and with proven ability to lead a team - Experience within a Premium Lounge environment, hospitality or F&B industry would also be an advantage. - Must have completed relevant and recognised professional training courses in Passenger Services and Ground Operations - A working knowledge of airline reservations/fares and ticketing and Departure Control System (DCS) - Knowledge of Baggage Tracing and Claims Handling - Ramp handling and aircraft servicing knowledge is advantageous - Must have advanced skills in customer service delivery, good interpersonal and effective cross-cultural communication skills - Experienced with use of Microsoft Word/Excel and Outlook E-Mail advantageous - High school level of education or equivalent Additional Requirements - This position is required to work a rotating shift roster, which includes weekends, public holidays and early morning/night shifts. Shifts are both operational, and within the Emirates Lounge. - Only applicants with the legal right to work and live in Australia unrestricted will be considered.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

  • Airport Supervisor Fifo

    14 hours ago

    Perth, Australia Sodexo Full time

    **Job Description**: **Help create a home away from home** Sodexo is currently looking for an experienced Airport Supervisor to join our Airport Team. This is a fulltime FIFO position on a 2/1 roster and is a great opportunity for the right person with the right experience who excels in thinking outside the box to provide the highest level of service across...

  • Airport Services Officer

    2 months ago

    Perth Airport, Australia Perth Airport Full time

    Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians. Perth Airport is investing...

  • Airport Planner

    6 months ago

    Perth Airport, Australia Perth Airport Full time

    Perth Airport is Australia’s Western Hub connecting the people, businesses, and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social, and cultural benefits to West Australians. Perth Airport is growing...

  • Financial Reporting Specialist for Perth Airport

    1 week ago

    Perth, Western Australia Perth Airport Full time

    Perth Airport is Western Australia's major hub, connecting the region with the rest of Australia and the world.The airport operates 24/7, playing a significant role in providing economic, social, and cultural benefits to West Australians.With over $5 billion invested in new infrastructure, we can support our airline partners to grow and offer more...

  • Site Supervisor

    6 months ago

    Perth Airport, Australia Perth Airport Full time

    Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians. We strive to provide a...

  • Airport Leading Hands and Supervisors

    7 months ago

    Perth, Australia Sodexo Full time

    **Company Description** Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!** Sodexo is currently looking for expressions of interest from experienced Airport Leading Hands and Supervisors to join our Airport Team. This would be a fulltime FIFO position on a 8/6 roster and is a great opportunity for the...

  • Airport Services Officer

    9 months ago

    Perth, Australia The Emirates Group Full time

    Job Purpose: As the deputy to the Airport Services Manager, ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and...

  • Building Services Discipline Lead

    3 months ago

    Perth Airport, Australia Perth Airport Full time

    Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians. Perth Airport is investing...

  • Field Services Technician

    2 weeks ago

    Perth Airport, Australia Perth Airport Full time

    Permanent Role at Perth Airport - Competitive Salary - Friendly & Supportive Team Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport strives to provide a lasting first...

  • Electrical Technical Services Officer

    2 days ago

    Perth Airport, Australia Perth Airport Full time

    Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians. Voted Australia’s best...

  • Electrical Technical Services Officer

    4 days ago

    Perth Airport, Australia Perth Airport Full time

    Part of a collaborative and supportive team - Opportunity to be involved in project delivery - Permanent full-time opportunity Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth...

  • Airport Leading Hand Fifo

    1 day ago

    Perth, Australia Sodexo Full time

    **Job Description**: **Help create a home away from home** Sodexo is currently looking for an experienced Airport Leading Hand to join our Airport Team. This is a fulltime FIFO position on a 2/1 roster and is a great opportunity for the right person with the right experience who excels in thinking outside the box to provide the highest level of service...

  • (Hv) Electrical Technical Services Officer

    2 days ago

    Perth Airport, Australia Perth Airport Full time

    Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians. Voted Australia’s best...

  • Warehouse Supervisor

    7 months ago

    Perth, Australia HAYS Full time

    An excellent full-time opportunity for an experienced warehousing and logistics supervisor in Perth WA. **Your new company** A progressive and expanding logistics company that prides on consistently producing a very high level of service; planning and executing the complete logístical movement of capital equipment (internationally and nationally)...

  • Customer Service, Mishandled Baggage

    2 weeks ago

    Perth Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport! We are looking for Part time Customer Service Agents to join our team working minimum 20 hours per week. dnata is one of the most recognised ground services companies in the world and we are looking for...

  • Customer Service, Mishandled Baggage

    7 months ago

    Perth Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Perth International Airport! We are looking for Part time Customer Service Agents to join our team working minimum 20 hours per week. dnata is one of the most recognised ground services companies in the world and we are looking for...

  • Supervisor

    1 week ago

    Perth, Australia Compass Group Full time

    Our Lounge teams work in some of the world’s most renowned airport lounges across Australia, providing first class hospitality to travellers looking for a touch of luxury. The roles will see you interacting with local and international guests, and no two days will ever be the same. This is not your average hospitality opportunity; this is a chance to...

  • Cargo Service Delivery Supervisor

    2 weeks ago

    Perth Airport, Australia dnata Full time

    dnata is a global air services provider that operates in over 35 countries worldwide. In Perth, dnata operates ground handling services at Perth Airport, which includes Passenger Services, Ramp Services and Cargo Services for various airlines. We are committed to providing our customers with exceptional service and support, and have invested in...

  • Corporate Compliance Advisor

    1 month ago

    Perth Airport, Australia Perth Airport Full time

    Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians. Perth Airport is investing...

  • Environmental Services Supervisor

    7 months ago

    Perth, Australia Ramsay Health Care Full time

    **Environmental Services Supervisor - **Enviro Services** **Joondalup health Campus, Joondalup** - **Permanent full time**:Enjoy flexible hours for **better work life balance!**: - We care about** YOU! **Access counselling, **wellbeing services**, legal & financial assistance - **Enjoy benefits** such as paid parental leave, study leave and the option to...