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Customer Support Representative
3 months ago
Job Description
- HRD Employer of Choice and Great Place to Work
- Flexible working – central Adelaide location with great views
- Outstanding team environment with excellent development opportunities
We are seeking a motivated Customer Support Representative with a positive attitude and willingness to learn, to join our Software Licensing customer support team based in Adelaide on a permanent full-time basis with hybrid work available.
Who is Data#3?
Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Voted HRD's Employer of Choice for the last 9 years and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.
In this role you will provide support to Account Executives and Account Managers to achieve sales targets through:
- Timely response to all internal & external queries
- Accurate and timely preparation of quotations using Portal & other applications as necessary
- Assistance with sales proposal preparation
- Preparation of Customer price lists and distribution
- Examining back order reports and serving as the point of contact for addressing issues and inquiries related to order fulfilment
- Developing & maintaining close working relationships with all stakeholders ie., external & internal clients, to ensure quality customer service ensuring long-term strategic customer relationships that exceed customers' expectations
- Assisting Account Executives/Managers with forecasting, account planning updates, and debtor management
- Attending trade and customer events where relevant
- Sourcing, quoting and supplying products to achieve maximum competitive advantage and revenue to Data#3 and understand suppliers of preference
- Acquiring and maintaining licensing knowledge across our key vendors
- Assistance with input of Tenders as required
About You
- You will have proven experience in a sales administration or customer-focused support role, in an ICT environment and:
- Effective negotiation and problem-resolution skills to achieve positive outcomes
- Demonstrated capability to acquire IT product knowledge
- Intermediate to advanced level of computer literacy, including MS Office products, particularly Word & Excel and experience using the Internet.
- Effective oral & written communication skills to ensure clear and accurate communication with all stakeholders
Our Benefits:
- Competitive remuneration package
- Income Protection
- Community Service Leave
- Employee Purchase Program
- Novated Leasing
Don't let this great opportunity pass, send your application now
Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
REF: KAWI111633
Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.
