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Support Officer

4 months ago

Adelaide, South Australia Bendigo and Adelaide Bank Full time
Your new role with Bendigo Bank is just a few clicks away.

As the Support Officer you will be reporting to the Team Manager - Settlements, and will be accountable for the accurate processing of finance settlements with stakeholders both internal and external (Solicitors, other financial institutions, agents etc). You will furthermore support the funding and drawdown of Third-Party Banking loans and accurately set up customer loan accounts and direct debit. In this role, you will prepare and ensure certifications are in order and monitor the accurate and timely settlement of customers loan accounts.

As the Support Officer, you will continually work with the Team Manager and other team members to streamline processes to improve service, efficiencies and reduction in cost - ensuring that all stakeholders have appropriate buy in, and any change is via the agreed change control process.

As our new Support Officer you will bring the following skills:
  • Previous experience and knowledge of loan securities, land titles and other forms of property legislation, stamp duty legislation and practices is highly desirable.
  • Experience in a loan processing centre, security documentation or conveyancer functions or similar field is preferred.
  • Excellent communication and relationship building skills.
  • Proactive, innovative and prepared to go the extra mile to deliver exceptional customer service.
  • Demonstrated ability to work within tight timeframes with the ability to prioritise.
  • Able to work effectively in a team environment or autonomously.
  • Highly accurate approach with strong attention to detail.
  • Knowledge of the Consumer Credit Code and Banking Code of Practice is desirable.
  • General understanding of loan securities.
  • Ability to communicate in a positive and professional manner
  • Ability to prioritise, monitor and organise workflows
    We offer flexible work options that put our people first and a hybrid model of x2 days in a local Head Office p/week

    This role is a full time, permanent role, based at our Adelaide or Ipswich Head Office

    Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

    Please contact theRecruiter forthis vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process,or if you would like to discuss the position further.

    RecruiterName: Crystal Mcnabb - Senior Talent Acquisition Advisor
    Recruiter Email:

    For more information, check out the Application Process for Internal Candidates page.