Ict Customer Support Officer

2 weeks ago


Adelaide city centre, South Australia William Buck Full time

More than just accountants and advisors, we aspire to create a positive change in the lives of our clients and our people.

Every individual who works with us is recognised for who they are and given every opportunity to progress in a way that fulfils both their talents and aspiration.

William Buck people enjoy better careers because we care. It's that simple. It's why our clients succeed too.

About the role
We are looking for an ICT Customer Support Officer to join our IT team.

Reporting into the IT Manager, this role will be responsible for providing excellent customer and technical on-site service to the SA office in an efficient, personal, and professional manner.


You will be responsible for:

  • Managing Level 2 IT Help Desk queries
  • Responding to IT tickets in a professional and prompt manner
  • Prioritising tasks and allocating to relevant IT technical resource
  • Administering IT systems and users
  • Configuring & troubleshooting PCs/laptops & peripherals
  • Managing asset assignments and provide necessary training to the staff
  • At least 2 years of relevant experience in similar positions.
  • Relevant tertiary qualification.
  • Strong customer/client focus with excellent communication skills
  • High level organisation skills with the ability to work under pressure and manage competing priorities
  • Effective problemsolving skills
  • Ability to work as part of a team
  • Experience in a highvolume service desk environment is advantageous
  • Total salary package for this role is $75,000 including super._

Salary:
$75,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
One location

Application Deadline: 20/03/2023

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