Customer Service Officer/receptionist

1 week ago


Adelaide, South Australia mlcoa Full time

Company Description

mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.


We are seeking an enthusiastic and driven Client Services Officer/Receptionist who enjoys working in a team environment, supporting both internal and external stakeholders and has a can-do attitude.


Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.


  • Meeting and greeting Patients and Consultants
  • Supporting the daytoday delivery of appointments
  • Responding to and actioning the daytoday general administrative, scheduling, and booking queries via phone, inbox and online booking system
  • Utilizing custom software program to support the delivery of services
  • Provide general office management support
  • Working with the Operations Manager to respond to specific Customer requests
  • Supporting additional administrative tasks as required including invoicing and file preparation.
  • Engagement with Customers, Consultants and Colleagues to ensure outstanding service delivery

Qualifications Qualifications and Experience**
Specific Knowledge and Skills

  • Minimum 3 years' experience as a front office receptionist or customer service officer (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences)
  • Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule
  • A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders
  • Outstanding relationship building skills with exceptionally welldeveloped emotional and social intelligence
  • A keen focus on being efficient, productive, and focused with the highest level of attention to detail
  • Superior verbal and written communication skills including negotiation and influencing skills
  • A resilient personality with a natural orientation towards working with others positively and respectfully
  • A personal approach which is enthusiastic, friendly and helpful
  • Capacity to independently prioritise while maintaining a high level of flexibility

Additional Information

You are welcome here.


Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking.

We value all these differences.


We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

  • Adelaide, South Australia ROUSSOS Recruitment Full time

    Job description We are excited to be partnering with one of Adelaide's boutique real estate agencies to employ a corporate and professional Receptionist / Administrator to join their team. Our client is passionate about providing premium residential property services and ensuring a seamless and successful process for their clients and customers. As the...

  • Receptionist

    1 week ago


    Adelaide, South Australia a&co Recruitment Partners Pty Ltd Full time

    Immediate start CBD location Short term temp role with possibility for extensiona&co are pleased to partner with this professional services organisation in the CBD to source a corporate receptionist to start immediately.The Role: Meet and greet all visitors Answer and direct incoming calls to the appropriate departments. Manage and coordinate meeting room...

  • Receptionist

    1 week ago


    Adelaide, South Australia Commercial Motor Vehicles Pty Ltd. Full time

    About Lexus of AdelaideLexus of Adelaide is South Australia's exclusive Lexus dealership located at West Terrace. We are driven by our promise to deliver on our tag line of 'experience amazing' at every touch point within a customer's journey with us. Our passion for exceeding expectations helps create desire for our brand. We are a subsidiary of the CMV...

  • Medical Receptionist

    1 month ago


    Adelaide, South Australia Randstad Australia Full time

    One of Adelaide's leading specialist clinics has a full-time opportunity for an experienced and well-presented Medical Receptionist to join their CBD-based Practice.The ideal candidate should have excellent customer service skills and a sound knowledge of Medical Terminology. This is a permanent opportunity for a motivated and enthusiastic Receptionist,...


  • Adelaide, South Australia Beaumont People Full time

    Are you a Customer Service Officer looking for a new role? We have an exciting opportunity for youUsing your experience as a Customer Service Officer, you will deliver meaningful front-line support to the community. Taking inbound and outbound calls, you will be able to utilise your amazing Customer Service skills and work in a team environment to achieve...

  • Receptionist

    1 week ago


    Adelaide, South Australia Lumus Imaging Full time

    Date:18 Feb 2024Location: Adelaide, South Australia, AU, 5000Company:HealiusJob reference: #8532Brand:Lumus ImagingLocation: AdelaideWork type: Full Time (Permanent)Join our team at Lumus Imaging and become part of a company that is dedicated to the wellbeing of our people, patients, and communities. With over 30 years of experience, Lumus combines knowledge...

  • Receptionist

    1 week ago


    Adelaide, South Australia Lumus Imaging Full time

    Date:27 May 2024Location: Adelaide, South Australia, AU, 5000Company:HealiusJob reference: #10542Brand:Lumus ImagingLocation: AdelaideWork type: Part Time (Permanent) 38.00Join our team at Lumus Imaging and become part of a company that is dedicated to the wellbeing of our people, patients, and communities. With over 30 years of experience, Lumus combines...


  • Adelaide, South Australia People2People Full time

    Corporate Receptionist People2People - Adelaide, SA Multiple Full- time positions available. Excellent opportunities to work with growing Organisations across various Industries. Career advancement. People2People work with leading Businesses throughout South Australia and Adelaide CBD. We're actively seeking experienced Receptionists who are looking...


  • Adelaide, South Australia Randstad Full time

    Randstad is partnering with a well known reputable client within the Vehicle Novated Leasing industry based in Adelaide to recruit multiple Customer Service Officers within an inbound and outbound contact centre environment. Our client is experiencing exciting growth and we have multiple Permanent, Full Time positions availableThese roles are a perfect blend...


  • Adelaide, South Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...


  • Adelaide, South Australia mlcoa Full time

    Company Descriptionmlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.We require a communications expert in customer service who is inclusive and collaborative with a 'can do' attitude,...


  • Adelaide, South Australia Bupa Full time

    Be at the heart of helping people live longer, healthier, happier lives.You might think you know a lot about Bupa. You'll know we provide health insurance and aged care services across Australia and you've probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health...


  • Adelaide, South Australia Central Adelaide Local Health Network Full time

    Customer Service Officer - Casual PoolJob Number: 832855Work Type: CasualLocation: Adelaide CBDCategories: Administration and ClericalCentral Adelaide Local Health Network, RAH & TQEH. Salary: ASO-2 $31.34 per hour plus 25% casual leave loadingType: CasualAbout the RoleThe Customer Service Officer reports to the Administration Coordinator and is responsible...


  • Adelaide, South Australia Maven Dental Full time

    Join Our Team as a Casual Dental Assistant / Receptionist at Village Dental and Implant Centre, Glenside Are you an experienced Dental Assistant/Receptionist looking for your next exciting opportunity? Look no further Village Dental and Implant Centre in Glenside is seeking a dynamic individual to join our friendly and supportive team on a casual basis. Role...


  • North Adelaide, South Australia Advanced Cosmetic Medicine Full time

    Advanced Cosmetic Medicine are seeking an experienced Medical Receptionist for immediate start.The successful applicant must have the following;1) Have previous/ current experience as a Medical Receptionst.2) Have a confident and outgoing personality. You must have the ability to put the clients needs first and always be helpful, polite and considerate....


  • Adelaide, South Australia Randstad Australia Full time

    Randstad is partnering with a well known reputable client within the Vehicle Novated Leasing industry based in Adelaide to recruit multiple Customer Service Officers within an inbound and outbound contact centre environment. Our client is experiencing exciting growth and we have multiple Permanent, Full Time positions availableThese roles are a perfect blend...


  • Adelaide, South Australia Randstad Australia Full time

    Randstad is partnering with a well known reputable client within the Vehicle Novated Leasing industry based in Adelaide to recruit multiple Customer Service Officers within an inbound and outbound contact centre environment. Our client is experiencing exciting growth and we have multiple Permanent, Full Time positions availableThese roles are a perfect blend...


  • Adelaide, South Australia Randstad Australia Full time

    Randstad is partnering with a well known reputable client within the Vehicle Novated Leasing industry based in Adelaide to recruit multiple Customer Service Officers within an inbound and outbound contact centre environment. Our client is experiencing exciting growth and we have multiple Permanent, Full Time positions availableThese roles are a perfect blend...


  • Adelaide, South Australia Vinidex Pty Ltd (Australia) Full time

    About UsAliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80...


  • Adelaide city centre, South Australia Kennedy Reid Full time

    Great step into a global insurer and progress your career 3 month position with view to extend ASAP startThe CompanyMy client is a successfully established Insurance Brokerage which prides themselves on providing the best solutions and top services to their clients. They are a worldwide company with over 500 offices and have beautiful, modern offices in...