Governance and Advice Coaching Manager

3 weeks ago

Sydney, New South Wales, Australia Mercer Full time

Mercer is seeking candidates for the following position based in our Sydney or Melbourne office:

Governance and Advice Coaching Manager

What can you expect?

This role will be responsible for overseeing various aspects of governance, incident management, team onboarding and offboarding, training management & oversight, reporting, and management of the Professional Year Program. The ideal candidate will possess extensive experience in financial services, particularly in governance and advice, along with proficiency in advice technology systems such as Xplan and Midwinter.

What's in it for you?

At Mercer, we recognise that our most important asset is our people. We also know the value of healthy, happy colleagues and promote an inclusive culture of care and wellbeing, offering benefits such as flexible working, a dress to suit policy, health reimbursements, and much more We offer:

  • A professional environment where your career path really matters and is supported in our global organization.
  • A great team environment with energetic and supportive colleagues.
  • Genuine work life balance – flexible working.
  • Great training and development opportunities to help drive your career path.

We will count on you to:

  • Manage and respond to incidents reported by the governance team, ensuring timely resolution and escalation as necessary.
  • Implement strategies to prevent future incidents and improve overall governance processes.
  • Oversee the onboarding and offboarding process for team members, ensuring compliance with company policies and regulatory requirements.
  • Develop and maintain training programs for new hires to ensure they are equipped with the necessary knowledge and skills to excel in their roles.
  • Coordinate training activities for team members, including identifying training needs, developing training materials, and delivering training sessions.
  • Monitor training progress and evaluate training effectiveness to ensure alignment with organisational goals and objectives.
  • Oversee the generation and analysis of reports to identify key trends and opportunities for growth and efficiency
  • Collaborate with stakeholders to develop actionable insights and recommendations based on report findings.
  • Manage the Professional Year Program, including coordination of program activities, mentorship, and performance evaluation of participants.

What you need to have:

  • Proven experience in financial services with a focus on governance and advice
  • In-depth understanding of regulatory requirements and industry best practices related to governance and advice.
  • Proficient in advice technology systems with the ability to navigate and utilise these systems effectively
  • Effective coaching and leadership skills with the ability to motivate and inspire team members to achieve their full potential.
  • Excellent communication and interpersonal skills with the ability to build and maintain positive relationships with stakeholders at all levels

What makes you stand out?

  • Experience in system implementation or customisation.

About Mercer:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

How to Apply

If you are looking for a challenging new role in a truly global organisation that is committed to innovation and excellence, then look no further than Mercer. Apply now, by clicking, "APPLY" and attach your resume.

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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