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IT Service Manager

3 months ago

Canberra, ACT, Australia HiTech Group Full time
  • Exciting opportunity within a Federal Government Department
  • 12 month contract + 12 month extension option
  • Rewarding hourly rates and hybrid working arrangements

One of Australia's leading Federal Government departments are looking to engage an experienced IT Service Manager to come in on the ground floor of a new ITSM function and lead the development of all processes, tools and governance. The role will be based from Canberra or remotely. The successful IT Service Manager will be offered a 12month contract with a 12 month extension options.

The successful IT Service Manager will be responsible for, but not limited to:

  • Develop and maintain a set of Service Management practices and principles based on the ITIL
  • Accountable for the development and maintenance of service level agreements (SLAs) in consultation with business units to establish incident & problem resolution expectations
  • Drive continuous service improvement across all IT services and systemic problem resolution.
  • Lead Major Incidents and Change Management events according to ITIL policies.
  • Contribute to the proper management of IT systems, including working with all areas of the IT function to ensure appropriate practices are in place and adhered to.

The successful IT Service Manager will have experience in the following:

  • Demonstrated experience with managing services in an ITIL and Agile context as well as experience with Enterprise Change Management, release management for ICT services and managing Problem and Incidents
  • Ability to document process and governance artifacts such as workflows & design documentation
  • Experience with Jira Service Management.
  • Previous experience as part of a multi-disciplinary, Agile team.

This is a great opportunity with a leading Federal Government Agency to join an established and friendly team The successful IT Service Manager will be offered a 12 month contract with 12 month extension options with a highly skilled Team If you have the required skills and experience, APPLY NOW. Please forward your application to quoting reference number NL0969for more exciting job opportunities go to