Product Owner, Customer Data Optimisation

2 weeks ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time

Product Owner, Customer Data Optimisation & Remediation

Permanent role, located in Sydney CBD. We are a creative, passionate and an inclusive team. Foster an environment of collaboration and curiosity.

The Team:

Risk Data Insights and Analytics team is a group of 100+ analytics, technology and data science professionals whose mandate is to use data and analytics to transform risk management, through automation, self-service tools and data science delivering sustainable Group-wide risk and regulatory reporting solutions.

Do work that matters:

The purpose of this sub-team is to enhance business customer data for some of the most critical activities performed by CBA including KYC obligations, performing credit assessment activities, incl. exposure aggregation, meeting ESG commitments; and delivering better customer outcomes through targeted delivery of appropriate products and services.

We develop best-in-class automated data remediation and data quality reporting and tools, enhance controls with market-leading automated (and tailored) alerts to find and fix some of the most critical data for the bank, whilst also creating capital efficiencies

Responsibilities:

Manage stakeholders across Domains and/or Business Units or Support Units, as well as leverage expertise in Regulatory requirements to present to external regulators and the Board. Manage change, product development and delivery where the change process is emergent and requires definition including solving complex problems and anticipating customer needs. Design and deliver products with resources (including Technology where applicable) that cut across the organisation and where there are emerging dependencies on internal and external teams that need to be managed. Deliver operational risk and issue management for a large set of controls, including implementation of new controls as needed, and management of execution risks/issues. Define product vision, goals and roadmap, aligned to Crew objectives and purpose, and engage with key stakeholders (Business and Technology) to manage its delivery.​ Accountable for end-to-end value delivery and product lifecycle management (including managing requirements lifecycle, production deployment and release day coordination and sign off). Works with the squad and the crew to determine who is best to perform change request and delivery framework related administrative tasks.​ Apply expertise to support prioritisation, balance trade-offs, and explore strategies to successfully achieve business and customer outcomes. Drive product exploration (e.g. using design thinking and analytics) and formulate hypotheses to validate product strategy / design. Manage the squad's performance to defined objectives including OKR tracking, etc.​ Drive squad effectiveness and agile maturity (i.e. sprint burn down, release burn up, and squad/team health) in partnership with Agile Coaches and Performance Leads.

See yourself in our team

We are passionate. People who join our team have the sharpest skills and experience but, above all, they live and breathe our values.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.

We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 13/06/2024

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