Senior Product Manager, Authorities

2 weeks ago


Lindfield, New South Wales, Australia Commonwealth Bank Full time
You're a skilled Senior Product Manager, focused on delivering outstanding results for our clientsYou're enthusiastic about enhancing customer experiences and resultsTogether, we can accomplish significant objectives and empower our clients

Contribute to impactful work

Retail Banking Services (RBS) represents CommBank to the public, providing a seamless banking experience for our 10 million+ personal and small business clients. In the realm of RBS, Everyday Products is dedicated to creating innovative and valuable products for all Australians.

Reporting to the Chapter Lead, this Senior Manager will be a vital part of the Everyday Products team, ensuring enhanced client results and efficient processes for Financial Management Orders, Powers of Attorney, Third Party, and Youth Authorities across RBS products and distribution channels. This position plays a critical role in enhancing client experiences while minimizing risks. As an integral member of the Seamless Estates and Secure Authorities group, you will assist the Product Owner in developing and implementing major initiatives to align with our business priorities.

Specifically, your responsibilities will include:

  • Developing, implementing, and instilling strategies to drive Net Promoter Score (NPS) results and sustainable growth of everyday transaction account products
  • Overseeing ongoing monitoring and proactive enhancements of the product risk and control environment
  • Proactively recognizing, comprehending, and managing risks throughout the business
  • Identifying opportunities to streamline and enhance processes, backed by a profound understanding of origination and in-life experiences throughout the value chain
  • Guiding and executing change in collaboration with delivery teams and a diverse group of stakeholders to continually enhance our product offerings and processes
  • Understanding the customer's perspective, staying informed about and anticipating the effects of macro, micro, and product landscapes

We are seeking individuals with:

  • Effective communication skills
  • Substantial experience in driving process enhancements or leading change
  • Strong problem-solving skills, with a background linked to non-financial risk management
  • High self-awareness and a dedication to team achievements
  • Exceptional stakeholder engagement and relationship-building abilities across various stakeholder groups
  • Familiarity with operational risk and compliance frameworks
  • Understanding of essential legislation and regulations affecting financial services is beneficial
  • Risk Mindset – proactively identifying and comprehending, openly discussing, and addressing current and future risks

If you are currently a part of the Commonwealth Bank Group (including Bankwest, x15ventures), you must apply internally to submit a valid application. We are eager to assist you in advancing your career.

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