Level 1 and Level 2 Technical Support Specialists

2 weeks ago


Brisbane, Queensland, Australia Saul Recruitment Full time
About the Role

Saul Recruitment is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing Level 1 and Level 2 technical support and administration for multiple client environments.

Key Responsibilities
  • Provide technical support and administration for multiple client environments
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
  • Periodic on-site visits to client sites
  • Provide continual improvement recommendations
  • Maintain accurate records and ensure documentation is up to date
Requirements
  • Prior experience in a Managed Service Provider (MSP) environment
  • Strong technical skills in Windows, Active Directory, Office 365, Azure, and other related technologies
  • Experience working with ticketing and monitoring tools
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively as part of a team
What We Offer
  • Opportunity to work with a reputable and growing MSP
  • Collaborative and supportive work environment
  • Training and development opportunities
  • Competitive salary and benefits package


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