Senior Technical Support Officer
6 days ago
We are seeking a highly skilled and motivated Senior Technical Support Officer to join our ICT team at Anglicare Southern Queensland. As a key member of our corporate office, you will play a critical role in ensuring our workers can continue to do their job in support of Queenslanders.
Key Responsibilities- Provide technical support and advice to end-users, responding to queries logged through our Helpdesk.
- Manage work projects through to completion, including monitoring progress and adjusting plans.
- Provide onsite and remote assistance in resolving helpdesk calls, and escalate critical and unresolved issues when required.
- Perform fault analysis of systems and hardware, including proactive intervention into known issues and incident reporting.
- Document, log, and monitor systems and security issues, and provide updates.
- Act as an escalation point for Analysts and Service Desk, providing support as required.
- Install software and utilities on client devices and servers, and provide hardware and peripheral installation as needed.
- Monitor system operations and performance, analyze and report on trouble trends, and develop improvements where issues arise.
- Significant experience in assisting end-users with various ICT issues, preferably within a large organization with strong customer-facing skills (3-5 years' experience).
- Knowledge of effective practices associated with ICT service level, business improvement, and change management.
- Ability to communicate technical and non-technical information at all levels.
- Enthusiastic and highly motivated, with the ability to work calmly under pressure and effectively manage a high workload.
- Excellent time management and prioritization skills.
- Qualifications in Information Technology or similar (desired).
- Relevant vendor certification - ITIL, Cisco, Microsoft, Citrix, VMWare or similar (desired).
- Willingness to travel in the service region if required.
- Join a respected Not For Profit organization and make a real impact in your role to assist Queenslanders in need.
- Great flexibility, work-life balance, flexible hours, and a hybrid work-from-home model.
- Salary Packaging - package up to $15,900 per year tax-free.
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses.
- Enjoy the potential tax savings of a Novated Car Lease.
- Employee Discounts at some of Australia's leading retailers.
- 6% Bupa Health Insurance Discount.
- Career Opportunities - join a company that aims to promote from within to fill new roles with our internal-only Job Board.
- Opportunities to purchase additional annual leave.
- Pastoral Care Support & Employee Assistance Programs.
- Free annual Flu vaccinations.
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