Ict Customer Service Support

2 weeks ago

Canberra, ACT, Australia Paxus Australia Pty Ltd Full time
Posted 27 November 202- SalaryCompetitive hourly rate

  • LocationCanberra
  • Job type Contract
  • DisciplineIT General
  • Reference263879

Job description:


Paxus is currently seeking an experienced ICT Customer Service Support Officer to join a long term contract with our Federal Government client in Canberra.

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Must hold a current NV1 with the ability to obtain NV2:

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Flexible hours:

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Full time on site in Canberra office only:

  • ** April 2024 Start

Responsibilities

  • You willl be the main point of contract for receiving and handling requests for support, respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
  • You will provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate and assist with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
  • Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
  • Provide stepbystep guidance to customers on resolving technical problems.
  • Collaborate with our technical support team to escalate and prioritize complex issues.
  • Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.

Required Skills and Experience

  • Proven experience in customer service or technical support.
  • Strong knowledge of information and communication technology.
  • Strong attention to detail and organisation.
  • Ability to work well under pressure and meet deadlines.
  • Proficiency in using CRM software and other customer support tools.
  • Team player with a positive attitude and a strong commitment to customer satisfaction.
  • Current NV1 clearance or higher
**Ref: 263879

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