Ict Customer Service Support

2 weeks ago

Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time
Contract Type

Contract

Reference

BH-370514

Industry

IT

Salary

per hour - Min: AUD 50 - Max: AUD 80

Location:
Canberra only.

-
Duration: 12-month contract with 1x12 month extensions.
-
Eligibility: Australian citizenship with ability to obtain NV2 security clearance or already hold

About the opportunity:


Seeking an experienced ICT Customer Service Support person, Your primary focus will be the routine contact point, receiving and handling requests for support, respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.


  • You will provide first line investigation and diagnosis and promptly allocates unresolved issues as appropriate and assist with the development of standards, and applies these to track, monitor, report, resolve or escalate issues

Responsibilities:

  • Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
  • Provide stepbystep guidance to customers on resolving technical problems.
  • Collaborate with our technical support team to escalate and prioritize complex issues.
  • Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
  • Assist in customer onboarding and training on our ICT solutions.
  • Proactively identify opportunities for improving customer satisfaction and service quality.

Essential criteria:

  • Proven experience in customer service or technical support.
  • Strong knowledge of information and communication technology.
  • Ability to work well under pressure and meet deadlines.
  • Proficiency in using CRM software and other customer support tools.
  • Team player with a positive attitude and a strong commitment to customer satisfaction.


For more information or for a confidential discussion, please contact Ebony Henderson on quoting reference number alternatively please APPLY NOW for consideration of this role.

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