ICT Services Officer

1 week ago

Canberra, ACT, Australia ACT Government Full time

Details

: Digital, Data and Technology Solutions is looking for an enthusiastic person who possess the right mix of ICT knowledge and experience to join CMTEDD and JACS ICT.

As an ICT Services Officer within the CMTEDD and JACS ICT, you will navigate and promote the ICT services that the Digital, Data and Technology Solutions Group provides. We are looking for someone who can support ICT critical systems, solve problems, engage with a range of stakeholders, including technical teams, business systems users and external vendors in an embedded ICT team setting. We are after someone who can provide excellent customer service and can own problems to resolution.

A typical day may include:

Problem solving, diagnosis and root cause analysis. Creating and managing ICT change requests for business applications and coordinating with technical teams and business users. Engaging with business teams to understand current business applications issues and provide/facilitate resolution. Raising business systems incidents and change requests with external vendors and coordinating resolution.

Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.

Eligibility/Other Requirements:

Mandatory:

Positions classified as Infrastructure Manager/Specialist require the occupant to hold recognised qualifications and/or experience in one or more fields please see the attached position description for further details on mandatory requirements.

Notes: This is a temporary position available immediately for 12 months with possibility of permanency. A Merit Pool will be established from the selection process and will be used to fill any further vacancies over the next 12 months. This position will be located in 220 London Circuit which is designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. Travel between sites may be required.

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