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Medical Receptionist

3 months ago

Hawthorn East, Victoria, Australia Vic Medical and Allied Health Pty Ltd Full time
We are a leading healthcare services provider operating out of Melbourne's northern and eastern growth corridor.

Our professional staff deliver a wide variety of clinical, community health and wellbeing services.

We are searching for enthusiastic Medical Receptionists to join our team in our clinic located in Hawthorn.

  • Knowledge in working with Best Practice software.
  • Professional presentation and communication skills.
  • Demonstrate ability to prioritize and organize, with attention to detail.
  • Be able to troubleshoot operational issues.
  • Have a calm and professional demeanour.
  • Be wellpresented, friendly, courteous and obliging at all times.
  • Exceptional leadership skills.
  • Effectively communicate with Doctors from various ethnic backgrounds.

Key Responsibilities.

  • Greet patients and other callers at the practice in a courteous and efficient manner.
  • To answer the telephone promptly and courteously.
  • To make appointments for patients following set procedures.
  • Liaise with doctors, other health professionals and staff.
  • Attend to account queries if possible or refer problem to the Practice Manager.
  • Liaise with referring doctors, hospital staff, pharmacists in a professional manner
  • Readily deal with emergencies when necessary, following set procedures.
  • To exercise confidentiality regarding patient care and all aspects of the practice.
  • Maintain reception area in a tidy and welcoming manner.
  • Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
  • Scanning and/or filing patient correspondence, results etc.
  • Have a vigilant attitude to accuracy, being prepared to double check as necessary.
  • Work cooperatively and independently.

Desirable Attributes:

  • Basic knowledge of MS Word and Excel.
  • Knowledge of Best Practice software.
  • Minimum of one year's experience in Receptionist/ Senior Receptionist/secretarial role.
  • CPR/Triage training and/or experience.
  • Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, aboriginals & Torres Straight islanders, etc.
  • Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc.
Thank you for your interest in this position.

Salary:
From $60,000.00 per year

Benefits:

  • Employee mentoring program
  • Professional development assistance

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Hawthorn East, VIC 3123: Reliably commute or planning to relocate before starting work (required)

Experience:

Best Practice Software: 1 year (required)
Medical Centre: 1 year (required)

Work Authorisation:

  • Australia (required)