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Sales Support/account Management
3 months ago
- Position Located in Dandenong South
- Negotiable Salary based on Experience
One of Australia's largest and fastest growing FMCG and customised packaging manufacturers and distributors, they are a family business who embraces an open and friendly working environment.
This position is an integral member of the sales team, as a client advocate working with internal departments to ensure that client needs are understood and satisfied.
Key Responsibilities for this position include:
- Delivering the best possible customer service with a view to growing and supporting long-term relationships.
- Ensuring deliverables are received in an accurate and timely way, while preserving the customer relationship.
- Problemsolving for customers in a way that ensures the relationship remains positive.
- Acting as the key liaison between customers and internal teams.
- Administrative tasks: answering phones, drafting documents, processing orders, updating the internal system with information;
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Assist the Sales Team to develop new business with existing clients and/or identify areas of improvement
- Forecast and track key account metrics (e.g. stock coverage, promotions, new store openings)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Exerts attention to detail
- Exceptional verbal and written communication skills.
- Ability to work in a fastpaced environment and work under pressure.
- Excellent listening skills and an engaging personality.
- Strong computer skills and proficient with the Microsoft Office Suite.
- Ability to multi task with a high attention to detail.
- Time management with superior prioritising and organisational skills.
- Solid administrative skills.
This position is based in Dandenong South, hours are 9 am to 5 pm Monday to Friday, salary will be negotiated based on experience.