Field Engineer in Coffs Harbour
2 weeks ago
Job Expectations
An exciting opportunity is available to join the Field Services team as a Field Engineer.
The Field Services (FS) Team in the Chief Operations Business Unit provides Field Workforce capabilities for various activities such as Service Activation, Service Assurance, Network Maintenance, and Customer Complaints related to Network faults.
A bit about your role
Based in Coffs Harbour, as a Field Engineer, you will represent nbn's Field Services team for field-based assurance activities. Responsibilities include support, integration, field audits, and quality inspections.
You will provide high-level field support, which may involve travel, after-hours activities, and on-call roster participation.
The role involves:
- Manage and conduct Service Assurance activities
- Quality improvement of network construction activities
- Provide technical network support
- Resolve technical escalations
- Perform end user activities
- Support changes or upgrades to network elements
- Work within set timeframes
- Knowledge in HFC design
- Understanding of fibre optics
- Assure the network from CMTS to CM
A bit about you
Coming from a technical background, ideally with network assurance experience in nbn technologies like Ethernet, GPON, or VDSL. Outside plant build experience would be beneficial.
You should be a problem solver with a methodical approach, quick learner, flexible, adaptable, and organized team player.
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