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Field Engineer in Coffs Harbour

3 months ago

Coffs Harbour, New South Wales, Australia NBN Co Full time

Job Expectations

An exciting opportunity has presented itself to join the Field Services team as a Field Engineer.

The Field Services (FS) Team within Chief Operations Business Unit, provides Field Workforce capabilities across all technologies for, Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection.

A bit about your role

Based anywhere in the Coffs Harbour, your new role as Field Engineer would require you to represent nbn's Field Services team for all field-based assurance activities. You will be responsible for the support, integration, augmentation, field audits, connect quality and Delivery Partner quality activities across nbn and the services connected to the network.

You will provide high level field support which may involve travel, scheduled after hours activities, and may require you to be part of an on-call roster and respond to afterhours call outs.

The role would see you:

  • Manage and conduct equipment and system level Service Assurance activities in the field
  • Quality improvement of Active network construction activities and investigation of early-onset faults
  • Provide on-site, complex, technical, and ad-hoc network support
  • Resolve technical escalations from Customer Field Technicians
  • Perform end user installation and assurance activities
  • Provide support for changes or upgrade to network elements
  • Provide support for changes or upgrades to network elements
  • Work within the confines of SLA, OLA and CRQ timeframes
  • Knowledgeable in basic HFC design principals
  • Background in basic fibre optics
  • Ability to assure the network from CMTS to CM

A bit about you

You would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as Ethernet, DWDM, GPON or VDSL. Having outside plant build experience across Fibre or Copper network builds would be beneficial.

You will be a natural problem solver with a methodological approach. Having the aptitude to learn quickly would be an advantage in this role. Given the nature of this role, you will have the ability to be flexible, adaptable and be able to cope with conflicting priorities. You will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via ) and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Coffs Harbour