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Team Leader

2 months ago


Brisbane, Queensland, Australia Pillow Talk Full time

About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and achieve sales targets.

Key Responsibilities

  • Support the smooth and efficient operation of the store, including handling customer queries and concerns, driving the team to reach budget and KPIs, and maintaining the store's visual appeal.
  • Lead by example and inspire your team to deliver exceptional customer service and achieve sales targets.
  • Work closely with the store leadership team to develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Provide coaching and guidance to team members to help them develop their skills and knowledge.
  • Contribute to the development of the store's visual merchandising and display standards.

About You

  • You have experience working in a customer-centric retail environment, preferably in a Team Leader or Supervisor role.
  • You are passionate about providing great customer service and championing best practice in stock, service, safety, operational procedures, and visual merchandising.
  • You have the ability to support the Store Manager and Assistant Store Manager in the overall running of the store, with the confidence to step up when needed.
  • You are a highly personable and confident individual who has an outstanding ability to develop interpersonal relationships with customers and colleagues.
  • You have consultative selling experience and a proven ability to find the right products for our customers and instil confidence.
  • You are able to multitask and cope with changing priorities.
  • You have a keen eye for detail and great listening and problem-solving skills.

What We Offer

  • $53,500 plus super, and generous monthly performance incentives (circa $5k pa).
  • 60% store discount after qualifying period – T&Cs apply.
  • Free onsite parking.
  • 100% Australian-owned and operated company.
  • One of the largest linen and homewares specialists in the country.
  • Opportunities for further learning and career growth.
  • Warm, friendly, and supportive work environment.
  • Passionate and knowledgeable team.
  • On-trend, high-quality products that make 'selling' a true pleasure.
  • Family values and a culture of inclusivity and belonging.