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Team Leader
2 months ago
About the Role
We are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and achieve sales targets.
Key Responsibilities
- Support the smooth and efficient operation of the store, including handling customer queries and concerns, driving the team to reach budget and KPIs, and maintaining the store's visual appeal.
- Lead by example and inspire your team to deliver exceptional customer service and achieve sales targets.
- Work closely with the store leadership team to develop and implement strategies to drive sales growth and improve customer satisfaction.
- Provide coaching and guidance to team members to help them develop their skills and knowledge.
- Contribute to the development of the store's visual merchandising and display standards.
About You
- You have experience working in a customer-centric retail environment, preferably in a Team Leader or Supervisor role.
- You are passionate about providing great customer service and championing best practice in stock, service, safety, operational procedures, and visual merchandising.
- You have the ability to support the Store Manager and Assistant Store Manager in the overall running of the store, with the confidence to step up when needed.
- You are a highly personable and confident individual who has an outstanding ability to develop interpersonal relationships with customers and colleagues.
- You have consultative selling experience and a proven ability to find the right products for our customers and instil confidence.
- You are able to multitask and cope with changing priorities.
- You have a keen eye for detail and great listening and problem-solving skills.
What We Offer
- $53,500 plus super, and generous monthly performance incentives (circa $5k pa).
- 60% store discount after qualifying period – T&Cs apply.
- Free onsite parking.
- 100% Australian-owned and operated company.
- One of the largest linen and homewares specialists in the country.
- Opportunities for further learning and career growth.
- Warm, friendly, and supportive work environment.
- Passionate and knowledgeable team.
- On-trend, high-quality products that make 'selling' a true pleasure.
- Family values and a culture of inclusivity and belonging.