Welcome Agent/hotel Receptionist

1 week ago

Melbourne, Victoria, Australia Marriott International, Inc Full time

Job Number

Job Category Administrative

Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Why Join W Melbourne?

  • Part Time Hours
  • Work for the Largest Hotel Network in the World
  • Advance your Career Globally
  • Join a Multi Award Winning Hotel with a Two Hatted Restaurant, Award Winning Event Spaces and Award Winning Bar Design
  • Competitive Salary and Exclusive Staff Benefits and Global Marriott Discounts


 Birthday Leave
  • Day in Lieu for your Birthday

About You

  • A passion to connect with our guests
  • Experience with Opera
  • An energy and spark for customer service and guest experience
  • Ability to work overnight shifts

About the Role

  • Complete endofday activities including posting charges to accounts, running night audit backup, and roll the date.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process adjustment vouchers, paidouts, correction vouchers, and miscellaneous charges.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Sell a room/accommodation to guests without reservations based on availability.
  • Operate telephone switchboard station, process requests for wakeup calls, and advise guest of any messages.
  • Complete the Room Rate Variance Report. Process all guest checkins and assign room.
  • Activate or reissue room keys using electronic key machine.
  • Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

Role Expectations

  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

HOTEL OVERVIEW


W Melbourne with its rebellious Flinders Lane address takes its design cues from the streets of Australia's cultural capital, holding the back-lane entrance keys to what's new/next in the city CBD.

Revealing a playground where the early risers to the late-night revellers can turn up the tracks.

Extending the laneway culture in, 294 bold hotel rooms and suites peel back the layers and revel in the city's history.


  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra:
Detox.
Retox.
Repeat.

If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

  • Welcome Agent/hotel Receptionist

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category AdministrativeLocation W Melbourne, 408 Flinders Lane, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementROLE PURPOSE Process all guest checkins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges,...

  • Hotel Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Grand Chancellor Melbourne Full time

    Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time Guest Service Agent to join our team.Reporting to the Front Office Duty Managers, the Guest...

  • Hotel Receptionists

    1 week ago

    Melbourne, Victoria, Australia Bird's Basement Full time

    In addition to seeking talented F&B professionals, the Jazz Hotel Group is also looking for experienced hotel receptionists to join our team at our Melbourne hotels. As a hotel receptionist, you will be the first point of contact for our guests and play a critical role in ensuring their stay with us is comfortable, enjoyable, and memorable.

  • Hotel Receptionist

    1 week ago

    West Melbourne, Victoria, Australia Queen Victoria Market Hotel Full time

    About Us:We are hiring multiple hotel reception staff for our newly built hotel Best Western Queen Victoria Market Hotel is a 4 level, 42-bedroom hotel located in West Melbourne. Just a 1-minute walk from the Melbourne's famous Queen Victoria Market, Best Western Queen Victoria Market Hotel is an ideal hotel for both international visitors and local...

  • Room Reservations Agent at Jazz Hotel Group

    2 weeks ago

    Melbourne, Victoria, Australia Ubertas Hotel Management Pty Ltd Full time

    Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel GroupEmbark on a captivating venture with Jazz Hotel Group as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to a vibrant...

  • Hotel Receptionist

    2 weeks ago

    Melbourne, Victoria, Australia Tyrian Serviced Apartments Full time

    Boutique serviced apartment hotel looking over Albert Park Lake, looking to hire another great receptionist to join our team.We require - 4 mid week PM shifts as well as weekend work. Shifts vary from either 3pm -11pm (Monday - Friday) or 7am - 3pm & 3pm - 11pm (Saturday - sunday)we are a small team of just 7 front of house staff and 15 Room attendants.Job...

  • Room Reservations Agent at Jazz Hotel Group

    1 week ago

    Melbourne, Victoria, Australia Ubertas Hotel Management Pty Ltd Full time

    Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel GroupEmbark on a captivating venture with Jazz Hotel Group as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to a vibrant...

  • Pm Hotel Receptionist

    2 weeks ago

    Melbourne, Victoria, Australia Tyrian Serviced Apartments Full time

    Boutique serviced apartment hotel looking over Albert Park Lake, looking to hire another great receptionist to join our team.We require a full time role of 5 shifts per week (Mixture of mid week and weekend). Shifts will be 3pm -11pmwe are a small team of just 7 front of house staff and 15 Room attendants.Job role will include but not restricted to, front of...

  • Hotel Receptionist

    1 week ago

    Melbourne, Victoria, Australia Punthill Flinders Lane Full time

    We're a rapidly growing Australian Hotel Group in the early stages of expansion. From humble beginnings, our brand was founded out of a passion for connecting travellers to the local authenticity of a location by providing comfortable and bespoke accommodation. Today, we are a multi-brand accommodation group operating 18 hotels across Queensland, New South...

  • Hotel Receptionist

    2 weeks ago

    Melbourne, Victoria, Australia Punthill Flinders Lane Full time

    We're a rapidly growing Australian Hotel Group in the early stages of expansion. From humble beginnings, our brand was founded out of a passion for connecting travellers to the local authenticity of a location by providing comfortable and bespoke accommodation. Today, we are a multi-brand accommodation group operating 18 hotels across Queensland, New South...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant...

  • Hotel Receptionist

    1 week ago

    Melbourne, Victoria, Australia Best Western Queen Victoria Market Full time

    About Us:We are hiring multiple hotel reception staff for our recently built hotel. Best Western Queen Victoria Market Hotel is a 4 level, 42-bedroom hotel located in West Melbourne. Just a 1-minute walk from the Melbourne's famous Queen Victoria Market, Best Western Queen Victoria Market Hotel is an ideal hotel for both international visitors and local...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Located in the heart of the East End Theatre District, Melbourne CBD: Part time opportunity available:Lancemore Crossley Street is seeking a Guest Service Agent needed to join our amazing Front Office Team delivering genuine hospitality and a boutique experience to our guests.ABOUT THE ROLE: Help deliver exceptional guest experiences at every part of the...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Located in the heart of the East End Theatre District, Melbourne CBD Part time opportunity available Access to exclusive benefit program #GetMORE @ Lancemore - Enjoy dozens of Benefits from Pet Leave to discounts both within the Lancemore Group, and through a variety of big retailers.Lancemore Crossley Street is seeking a Guest Service Agent needed to join...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St. MelbourneLocated in the heart of the East End Theatre District, Melbourne CBD Part time opportunity available Access to exclusive benefit program #GetMORE @ Lancemore - Enjoy dozens of Benefits from Pet Leave to discounts both within the Lancemore Group, and through a variety of big retailers.Lancemore Crossley Street is seeking a...

  • Front Office Agent/ Hotel Receptionist

    2 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAre you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join...

  • Reservations Agent

    1 day ago

    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    About DoubleTree by Hilton Melbourne Flinders StreetDoubleTree by Hilton Hotel Melbourne - Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. Along with their world-famous chocolate chip cookies, DoubleTree...

  • Front Office Agent/ Hotel Receptionist

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International Full time

    Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves. About...