Front Office Agent/ Hotel Receptionist

2 weeks ago

Melbourne, Victoria, Australia Marriott Full time

Additional Information Full Time
Job Number
Job Category Rooms & Guest Services Operations
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves.

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Why Join W Melbourne?

  • Benefit from a competitive salary, exclusive 35% off food and beverage at W Melbourne, and Marriott International's global room night discounts for you and your loved ones.
  • Advance your career internally with Marriott International, with a wide array of opportunities featured on our dedicated recruitment platform, Marriott careers.
  • Be part of W Melbourne's success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, Award-Winning Bar Design and Certified Great Place to Work.
  • Engage with Marriott's TakeCare initiatives, actively participating in meaningful community service because we believe in action, not just words.
  • Earn a paid day off on your birthday because we believe in celebrating our rockstars – YOU
  • Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.
  • Take advantage of our Employee Referral Bonus and enjoy working alongside your tribe.

About You

  • Experience in a dynamic setting is highly valued.
  • A proactive and upbeat demeanor that inspires excellence.
  • Keen to take on new challenges and grow within your career.
  • Embody a polished professionalism with an audacious approach to creativity; a passionate, and a playful spirit that enriches our environment while creating memorable guest experiences.

About the Role

  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Sell a room/accommodation to guests without reservations based on availability.
  • Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages.
  • Complete the Room Rate Variance Report. Process all guest check-ins and assign room.
  • Activate or reissue room keys using electronic key machine.
  • Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Hotel Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Grand Chancellor Melbourne Full time

    Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time Guest Service Agent to join our team.Reporting to the Front Office Duty Managers, the Guest...

  • Hotel Receptionist

    2 weeks ago

    Melbourne, Victoria, Australia Tyrian Serviced Apartments Full time

    Boutique serviced apartment hotel looking over Albert Park Lake, looking to hire another great receptionist to join our team.We require - 4 mid week PM shifts as well as weekend work. Shifts vary from either 3pm -11pm (Monday - Friday) or 7am - 3pm & 3pm - 11pm (Saturday - sunday)we are a small team of just 7 front of house staff and 15 Room attendants.Job...

  • Pm Hotel Receptionist

    2 weeks ago

    Melbourne, Victoria, Australia Tyrian Serviced Apartments Full time

    Boutique serviced apartment hotel looking over Albert Park Lake, looking to hire another great receptionist to join our team.We require a full time role of 5 shifts per week (Mixture of mid week and weekend). Shifts will be 3pm -11pmwe are a small team of just 7 front of house staff and 15 Room attendants.Job role will include but not restricted to, front of...

  • Hotel Front Office Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia Frontline Recruitment Full time

    Hotel Front Office Supervisor - East MelbourneAre you looking for an to develop your career in the Hotel and Accommodation industry? This position is the perfect opportunity for you Located walking distance from the CBD, this 55 room Hotel in East Melbourne is searching for a Front Office Supervisor who is passionate about delivering impeccable guest...

  • Hotel Receptionists

    1 week ago

    Melbourne, Victoria, Australia Bird's Basement Full time

    In addition to seeking talented F&B professionals, the Jazz Hotel Group is also looking for experienced hotel receptionists to join our team at our Melbourne hotels. As a hotel receptionist, you will be the first point of contact for our guests and play a critical role in ensuring their stay with us is comfortable, enjoyable, and memorable.

  • Hotel Front Office Manager

    1 week ago

    Melbourne, Victoria, Australia Frontline Recruitment Full time

    Hotel Front Office ManagerGeelongThis stunning Hotel in Geelong offers visitors a deluxe self-contained apartment hotel experience with.Nestled within a heritage listed building this hotel offers guests stunning views overlooking Austin Park, Corio Bay and the Geelong CBD.Situated within a nine-storey building, the hotel offers a range of accommodation...

  • Front Office Receptionist

    1 week ago

    Melbourne, Victoria, Australia RACV Full time

    Melbourne CBD | RACV City Club Permanent Parttime Competitive Salary | Exclusive Employee Benefits + FREE Gym accessGreat Things Start HereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.The prestigious RACV City Club has...

  • Room Reservations Agent at Jazz Hotel Group

    2 weeks ago

    Melbourne, Victoria, Australia Ubertas Hotel Management Pty Ltd Full time

    Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel GroupEmbark on a captivating venture with Jazz Hotel Group as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to a vibrant...

  • Director of Front Office

    1 week ago

    Melbourne, Victoria, Australia The Langham Full time

    Job SummaryThe Langham, Melbourne is currently looking for a Director of Front Office to join our team.You will be responsible for the leadership of over 40 colleagues, as Director of Front Office you will by a key department head and assist the team in delivering excellent service to all of our guests, whilst achieving departmental goals and KPI's.This is...

  • Room Reservations Agent at Jazz Hotel Group

    1 week ago

    Melbourne, Victoria, Australia Ubertas Hotel Management Pty Ltd Full time

    Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel GroupEmbark on a captivating venture with Jazz Hotel Group as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to a vibrant...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Located in the heart of the East End Theatre District, Melbourne CBD: Part time opportunity available:Lancemore Crossley Street is seeking a Guest Service Agent needed to join our amazing Front Office Team delivering genuine hospitality and a boutique experience to our guests.ABOUT THE ROLE: Help deliver exceptional guest experiences at every part of the...

  • Front Office Receptionist

    2 weeks ago

    Melbourne, Victoria, Australia RACV Full time

    Melbourne CBD | RACV City Club Permanent Part-time | 8-24 hours week Competitive Salary | Discounts on RACV products & resorts Great Things Start Here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. The prestigious RACV...

  • Front Office Receptionist

    1 week ago

    Melbourne, Victoria, Australia RACV Full time

    Melbourne CBD | RACV City Club Permanent Part-time | 8-24 hours week Competitive Salary | Discounts on RACV products & resorts Great Things Start Here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. The prestigious RACV...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Located in the heart of the East End Theatre District, Melbourne CBD Part time opportunity available Access to exclusive benefit program #GetMORE @ Lancemore - Enjoy dozens of Benefits from Pet Leave to discounts both within the Lancemore Group, and through a variety of big retailers.Lancemore Crossley Street is seeking a Guest Service Agent needed to join...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St. MelbourneLocated in the heart of the East End Theatre District, Melbourne CBD Part time opportunity available Access to exclusive benefit program #GetMORE @ Lancemore - Enjoy dozens of Benefits from Pet Leave to discounts both within the Lancemore Group, and through a variety of big retailers.Lancemore Crossley Street is seeking a...

  • Front Office Service Express Agent

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant...

  • Front Office Agent/ Hotel Receptionist

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International Full time

    Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves. About...