Guest Services Agent

1 week ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time
  • Located in the heart of the East End Theatre District, Melbourne CBD
  • Part time opportunity available
  • Access to exclusive benefit program #GetMORE @ Lancemore - Enjoy dozens of Benefits from Pet Leave to discounts both within the Lancemore Group, and through a variety of big retailers.

Lancemore Crossley Street is seeking a Guest Service Agent needed to join our amazing Front Office Team delivering genuine hospitality and a boutique experience to our guests.

ABOUT THE ROLE:

  • Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Cover the occasional Front Office Supervisor shift.
  • Be an ambassador for the Hotel, positively representing and promoting our boutique brand
  • Be a key part of the guest experience, interacting wherever and whenever possible
  • Assist in hosting our famous 'hosted hour' and interact and get to know our amazing guests
  • Assist the Food and Beverage Team with barista, bar and room service
  • Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
  • Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
  • Coordinate with other departments
  • Answer and dispatch both incoming external and internal calls
  • Maintain sufficient knowledge of all room rates and available packages
  • Follow up on all guest requests and complaints
  • Be a key part of the guest experience, interacting wherever and whenever possible
  • Support the operational teams with administrative tasks as required

ABOUT YOU:

  • Have a desire to genuinely help people
  • Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
  • Good time management and communication skills
  • Well-developed computer knowledge and strong administrative skills
  • You have a warm, personable yet professional disposition
  • Front Office/reservation experience preferred
  • Valid RSA
  • Barista/bar experience would be preferred but not essential
  • Success in a similar role preferred but not essential, we are employing on attitude not just experience
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional interactive social skills
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Positive mindset and a can do attitude
  • You must have full, unrestricted rights to work in Australia - NO Visa or Sponsorship will be offered for this role.

ABOUT US:

Lancemore Crossley St.

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street, Lancemore Crossley St. embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

Lancemore Hotel Group

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand. A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

  • We strive on constantly growing and seeking approaches to be better in everything.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Click the "Apply Now" Button

Or contact us for a confidential discussion at

Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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