Personal Lines Claims Specialist

1 week ago

Sydney, New South Wales, Australia Chubb INA Holdings Inc. Full time
Chubb is the world's largest publicly traded property and casualty insurer.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.


Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.

Your Role


The primary purpose of this role is to produce a high quality work product on large & complex Personal Lines claims through prompt and professional contact with customers and brokers and through the effective investigation, reserving and adjustment of claims incurred by insureds.


Your Responsibilities:

Act as Chubb Representative whilst visiting customers to gather information necessary as part of the claim process
Adhere to the General Insurance Code Of Practice and Chubb's obligations under its AFSL, as it applies to Claims Handling as a Financial Service
Make informed evaluations of damage and quantum
Following Chubb's Best Practice Guidelines and Claim Handling Instructions
- copy available at the time of interview
Build strong relationships with Brokers to promote confidence and trust in Chubb's claims service
Liaise & build strong relationships with service providers i.e. builders and restoration companies
Clearly identify potential fraud and subrogation issues
Ability to handle complex technical property claims
Engage with strategic stakeholders to ensure a smooth claim process
Effectively manage and control volume of work & diary
Identify and report internally on claims that are of significance to the business, including large loss reporting requirements
All claims to be handled from cradle to grave
Conduct investigations of all aspects of reported claims including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness.
Establish accurate and timely reserves.
Seek technical assistance in handling claims exceeding delegated authority.
Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim.
Promptly and properly document all developments in the claims documentation system

Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, damage, coverage provided and applicable limits.

Effectively negotiate compromise settlements where appropriate.

Effectively communicate with the following:
Claim Department, Customer Services, Risk Control, Underwriting Departments, brokers, insureds, counsel, third parties and/or their legal representatives.
Recognise subrogation where applicable & forward the claim to the subrogation team.
Adhere to Insurance Contracts Act and all other relevant statutory rules and regulations.
Effectively control the use, work product and expense of outside vendors.
Any other duties as required by the Claims Manager
Accountable for taking all practical measures to insure that the workplace is safe and without risk to health.

Qualifications:

Essential:

Tertiary qualification (Degree preferred).
Relevant Industry Qualifications (ANZIIF) or studying towards.
3+ years experience in handling Property Claims.
Written and verbal communication related to claims handling.
Good negotiation skills.
Excellent communication skills both written and verbal.
Excellent Customer Service Ethic.
Ability to influence & negotiate.
Proficient use of Microsoft Word/ Excel and ability to construct claim reports as required.
Ability to manage self & time effectively.
High level of attention to detail and accuracy.


Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.

Some additional benefits offered include a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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