Administration Team Leader, Outpatient Services

2 weeks ago


Sydney, New South Wales, Australia NSW Health Full time

An exciting opportunity exists for a dynamic leader with a strong interest in and commitment to customer service and strong performance to join the very experienced and dedicated Outpatient Services Unit Team.

This role will lead and manage a team of administration officers for Outpatient Services across the campus. This role will work closely with the Nurse Unit Manager (NUM) and the Executive Outpatient Services Manager. The hours are Monday to Friday 08:00 to 16:30.

Where you'll be working
Outpatient Services Unit for Hornsby Ku-ring-gai Hospital (HKH). The new unit opened in October 2020 and involved the integration of services from across the campus.

What you'll be doing
Leading a group of administration staff for the Outpatient Services Unit (OSU) for Hornsby Ku-ring-gai Hospital.

This is an administrative role within the OSU to provide efficient administrative and leadership to support the services at Hornsby Ku-ring-gai Hospital.

This role will be responsible for the effective running of the services in conjunction with the Nurse Unit Manager (NUM) and Executive Management responsible for Outpatient Services.

The role is to ensure that a high level of reception, administrative and customer support is being provided for the daily operational needs of the OSU with a professional, positive image for HKH that enhances patient experience and their journey within the service.


Employment Type:
Temporary Full Time until 28 June 2024

Position Classification:
Administration Officer Level 5

Remuneration:
$1, $1,374.46 per week

Hours Per Week: 38

Requisition ID:
REQ399158

  • People of Aboriginal and/or Torres Strait Islander background encouraged to apply._
  • Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
  • Ability to manage physical and financial resources to ensure the delivery of services or the successful completion of a project.
  • Demonstrated experience in providing high level senior executive support in a busy work environment with heavy workload. This includes the ability to write high level executive reports.
  • Demonstrated ability in decision making across a number of areas and review of operational systems.
  • Independent action may be exercised within constraints set by senior management. Demonstrated ability to work independently in a high pressure, high volume work environment.
  • Work with little formal guidelines, usually under limited direction as to work priorities and the detailed conduct of the task, with an ability to manage conflict of resources or priorities.
  • Ability to provide clinical supervision, support and management for relevant staff.
  • Demonstrated skills in advanced knowledge in relation to pay enquiries for relevant staff.
Need more information?
1) Click here for the Position Description

All NSW Health workers are required to have two doses of a COVID-19 vaccine, as defined by NSW Health. Employees working in a clinical area or are required to attend clinical areas are considered category A.

Category A positions are required to provide evidence of having received three doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA) and meet the requirements of the Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases Policy Directive.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate.

**Applications Close: 10 July 2023

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