Operations Centre Coordinator

1 week ago


Melbourne, Victoria, Australia Royal Flying Doctor Service Full time
Work for Australia's most trusted, iconic and reputable charity

  • Coordinate nonemergency patient transports with a range of medical conditions
  • Sale OR Essendon based, fulltime, 24/7 roster with salary packaging offered
The Organisation

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency road, aeromedical and primary health services for people in rural and remote Australia.

We believe in creating opportunities so all Victorians have the choice to access essential primary health care services.

Mobile Patient Care (MPC) offers Non-Emergency Patient Transport primarily in Victoria and New South Wales. We work with a large fleet of ambulances and support our transport services with RFDS aircraft.

MPC provides clinical care for people travelling from home to hospital, hospital to hospital and hospital to home, as well as transport to and from specialist clinics.




The position:


The Operations Centre Coordinator coordinates non-emergency patient transports, conveying patients with a range of medical conditions in accordance with RFDS policies and procedures and Non-Emergency Patient Transport clinical protocols and regulations.

The position contributes to operational communications, dispatch Mobile Patient Care (MPC) crews and supervises the day-to-day running of shifts and manages their welfare and fatigue.


Duties and responsibilities include:

  • Dispatching, coordinating and support road personnel
  • Receiving incoming calls and/or online bookings and facilitating patient transfers
  • Assisting with daily vehicle and equipment servicing issues
  • Communicating effectively and providing service recovery
  • Maintaining online databases for effective recordkeeping and data analysis
  • Working collaboratively with the leadership and roster team enabling a positive and efficient patient focused culture and working on shortterm scheduling solutions
Qualifications and experience required:

  • Previous experience in an organisational or logistical team
  • Good knowledge of medical terminology and medical conditions or capacity to gain this knowledge
  • Good computer skills including word, excel, email and use of data capture programs
  • Ability to work well under pressure, ability to plan, organise, coordinate, prioritise multiple tasks and solve problems
  • Availability to work a 7 day week, 24 hour rotating roster



Mandatory requirements:


  • The right to live and work in Australia
  • 2 Covid vaccinations + booster
  • Annual Influenza vaccination
  • Victorian Drivers Licence
  • Willing to undertake and National Police Check
  • Willing to hold a working with children check (Desirable)


What can working for RFDS offer you:


  • Work for Australia's most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
  • Work for your community providing highquality nonemergency patient care in an organisation committed to staff and patient safety and wellbeing.
  • Generous penalties and overtime allowances
  • Access to salary packaging for all employees, including our casuals
  • A less stressful environment than in emergency/prehospital care


The Royal Flying Doctors Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.

Please note all applicants require the right to work in Australia.

  • Melbourne, Victoria, Australia IDP Education Ltd Full time

    An ASX100 business with a 50-year heritage, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training.We are on a mission to build the world's leading platform and connected community to guide students along...


  • Melbourne, Victoria, Australia IDP Education Ltd Full time

    An ASX100 business with a 50-year heritage, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training.We are on a mission to build the world's leading platform and connected community to guide students along...

  • Centre Coordinator

    1 week ago


    Melbourne, Victoria, Australia City of Melbourne Full time

    Work across 3 neighbourhood centres:- Jobshare, 3 days per week Tues/Thurs/TBC:Contract until 30 June 2023:- $95,177 (pro-rata) plus 10.5% SuperannuationWe are the City of Melbourne, a City of possibility and place to be bold and inspirational.We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a...


  • Melbourne, Victoria, Australia Jetstar Full time

    Challenge yourself in a fast-paced role supporting Jetstar's Contact Centre.- Fantastic opportunity to represent the Jetstar Contact Centre as an SME within our head office-based Customer team.- Permanent full-time opportunity based in Melbourne.Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we...


  • Melbourne, Victoria, Australia CSR Group Full time

    Selection Centre Coordinator - Melton:Job no:Work type: Full timeLocation: MelbourneCategories: Call Centre/Customer ServiceSelection Centre Coordinator - MeltonThe OpportunityAn exciting permanent opportunity for a Selection Centre Coordinator to join our PGH Selection Centre in Melton.Reporting to the Customer Service Manager, you will be accountable for...


  • Melbourne, Victoria, Australia G4S Full time

    What we can offer you Competitive casual Rates | $34.26 (weekdays) $40.20 (nights) $47.96 (Sat) $61.66 (Sun) + Super Casual or Parttime available, minimum 42 hours per fortnight with opportunity to pick up extra shifts Variable shift pattern working 2, 3, 4 or 5 days per week which changes depending on hours worked per shift A varied and interesting call...


  • Melbourne, Victoria, Australia G4S Full time

    WHAT WE CAN OFFER Competitive Rates | $27.41 (weekdays) $33.35 (nights) $38.88 (Sat) $41.12 (Sun) + Super 24/7 fixed rotating roster | 365 days a year (including public holidays) Located in a modern, highrise office space with great views of Melbourne CBD, with a large desk for you to work from A varied and interesting call centre based Physical Security...


  • Melbourne, Victoria, Australia Yarra Trams Full time

    About this opportunity Yarra Trams is looking for an experienced Duty Manager to lead and coordinate the delivery of network operations for the world's largest tram network. As the Duty Manager, you will the single point of contact for 24/7 day of operations, including incident response. This is a great opportunity for an experienced leader and operations...


  • Melbourne, Victoria, Australia Vicinity Centres Full time

    Role purpose The key purpose of the Operations Coordinator is to ensure all Centre functions (Retail, Operations, Guest Experience and Marketing) are assisted in their delivery, inclusive of Sundays. Being a key liaison between functions, the Operations Coordinator is responsible for ensuring major initiatives continue to progress 7 days a week in a...


  • Melbourne, Victoria, Australia Yarra Trams Full time

    Duty Manager, Operations Centre Ding Ding Trams are the heartbeat of Melbourne – come be part of our team on the largest and most iconic tram network in the world. About this opportunity Yarra Trams is looking for an experienced Duty Manager to lead and coordinate the delivery of network operations for the world's largest tram network. As the Duty...


  • Melbourne, Victoria, Australia The Y Victoria Full time

    Our Vision is a better tomorrow where all people can belong.As the largest employer in fitness and recreation we have more than 5,000 staff at over 140centresacross Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.About the...

  • Centre Manager

    1 week ago


    Melbourne, Victoria, Australia Noble Park Community Centre Full time

    About the roleThe Centre Manager provides leadership to ensure that Noble Park Community Centre continues to promote community development and engagement, meaningful participation and an environment that welcomes people of all ages, backgrounds and abilities.The Centre Manager is responsible to the NPCC Governance Committee for the operation, team...


  • Melbourne, Victoria, Australia Greenfields Operations Full time

    Customer Support Coordinator (Pre-Site) - Greenfields OperationsLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.Based in our fun, family environment Mount Waverley Head Office,...

  • Event Coordinator

    1 week ago


    Melbourne, Victoria, Australia Event Operations Full time

    Do you enjoy leading a team? Are you happy to work outdoors at different venues? Can you remain cool under pressure and enjoy the thrill of problem solving? Do you possess strong organisational & motivational skills? Do you have practical experience & are comfortable working around plant and tools?Event Operations Group are looking to expand our team for...


  • Melbourne, Victoria, Australia Spring Professional Full time

    We are looking for an Operations Coordinator to join a large shopping centre with a national retail portfolio, located in the heart of the Northern Suburb, Melbourne. This is an excellent opportunity for someone with an administrative background who is looking to transition into a career in operations management. It is also a career-changing opportunity to...

  • Operations Centre

    1 week ago


    Melbourne, Victoria, Australia Roy Morgan Full time

    14/3/2023 Hybrid work style, WFH up to 2 days Melbourne CBD location 5 minutes from public transport Career development opportunities across many departmentsAbout Roy Morgan***Roy Morgan is Australia's most well-known and trusted market and social research company. Over the last 80 years, we have built a reputation for providing accurate, meaningful,...


  • Melbourne, Victoria, Australia Arts Centre Melbourne Full time

    Job no: 493648Work type: Full time ongoingLocation: Melbourne - CBDCategories: Programming Fantastic opportunity to support Creative Learning engagement with Arts Centre Melbourne Utilise your excellent administration, communication, & customer service skills Full time, ongoing positionAbout the RoleJoin the Creative Learning teamWe are looking for an...


  • Melbourne, Victoria, Australia Amazon Full time

    Are you excited about Server and Networking Technology and want to work in the Largest Data Centres in the World? If so, we want to meet you and help grow your technical skillsAmazon Web Services offers an exciting, dynamic role and encourages creativity and personal development while maintaining computing environments in a secure, scalable, and...


  • Melbourne, Victoria, Australia The Victorian Rehabilitation Centre Full time

    Located in Glen Waverley:- Supportive work environment:- Current AHPRA RegistrationAre you a highly motivated Registered Nurse ready to undertake this key leadership role? The After Hours Hospital Coordinator is a pivotal member of the health care team providing after hours leadership and management of the nursing team and hospital.As the After Hours...


  • Melbourne, Victoria, Australia Amazon Corporate Services Pty Ltd Full time

    High school or equivalent diplomaAre you excited about Server and Networking Technology and want to work in the Largest Data Centres in the World? If so, we want to meet you and help grow your technical skillsAmazon Web Services offers an exciting, dynamic role and encourages creativity and personal development while maintaining computing environments in a...