Security Operations Centre Operator

2 weeks ago

Melbourne, Victoria, Australia G4S Full time

WHAT WE CAN OFFER

  • Competitive Rates | $27.41 (weekdays) $33.35 (nights) $38.88 (Sat) $41.12 (Sun) + Super
  • 24/7 fixed rotating roster | 365 days a year (including public holidays)
  • Located in a modern, highrise office space with great views of Melbourne CBD, with a large desk for you to work from
  • A varied and interesting call centre based Physical Security Operations Centre role, engaging with our banking client's staff of all levels

ABOUT THE ROLE

This fast-paced Security Operations Centre role sits within a large team within the Melbourne CBD, within a state-of-the art control centre in a modern corporate office with fantastic views over the city, and a large desk for you to work from.

In this position you will provide control room monitoring and call centre duties to assist with our corporate client's security needs, ensuring that you are adhering to our client's KPIs.

Communication skills are essential in the role, as most of your day will be spent on the phone as part of the security helpdesk function, speaking to our client's staff, with individuals at all levels of their organisation.


Duties in the role will include:

  • Assisting with the telephone call centre helpdesk function for our corporate client's internal security phone lines and emergency line, speaking to staff at all levels of the organisation.
  • Remote incident response and coordination, for instance, liaising with internal and external staff regarding security matters, including emergency calls to triple zero and police.
  • Security service bookings and dispatch of guards, roving patrol teams, and technicians, as well as coordinating with our client's contractors.
  • Completing accurate and detailed incident reports in our client's database.
  • CCTV and alarm monitoring, as well as use of building management systems.
  • Use of standard computer systems such as the Microsoft Suite, including Outlook and Microsoft Word.

WHAT WE ARE LOOKING FOR

  • Victorian Security Licence.
  • Certificate II or III in Security Operations.
  • Call centre security operations experience & alarm monitoring experience is highly desirable.
  • Strong communication skills and a professional phone manner.
  • Computerliterate, and comfortable adapting to and learning new systems.
  • Experience working in a fastpaced environment and being able to prioritise tasks.

COMPLIANCE

Shortlisted applicants will be invited to attend a 30-minute online interview via Google Meet with 2 members of our Security Team.

If successful after the interview, you will need to complete and pass a pre-employment medical assessment, a national police check, and reference checks.

Upon passing, you'll receive an employment contract plus a final set of Onboarding Forms to complete.

ABOUT US
G4S / Allied Universal are one of the largest private employers in the world with over 750,000 employees globally.

In Australia we employ nearly 2000 staff across a wide range of contracts from Port Philip Prison (which we run end to end), Prisoner Transport for Victoria to Corporate Security contracts with Woodside & Shell and Mobile Speed Camera Operations in NSW to name just few.

Our Purpose at G4S is 'Securing the present to help build safe, prosperous communities'. The communities we serve are looking for the safety and confidence that vaccination brings.

So that we can demonstrate to these communities, and our customers, that our people take this responsibility seriously, it is a requirement for all new employees to be vaccinated, unless you have an authorised medical exemption.

G4S is an equal opportunity employer and encourages anyone who is interested in this position to apply.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

  • Security Operations Centre Operator

    2 weeks ago

    Melbourne, Victoria, Australia G4S Full time

    What we can offer you Competitive casual Rates | $34.26 (weekdays) $40.20 (nights) $47.96 (Sat) $61.66 (Sun) + Super Casual or Parttime available, minimum 42 hours per fortnight with opportunity to pick up extra shifts Variable shift pattern working 2, 3, 4 or 5 days per week which changes depending on hours worked per shift A varied and interesting call...

  • Monitoring Centre Operator

    2 weeks ago

    Melbourne, Victoria, Australia Bandit Security Pty Ltd Full time

    Job Summary:Victoria Security LicenseVictorian Driver's LicenseMust have full working rights in AustraliaLiving in AustraliaAbout Bandit SecurityBandit Security is Australia's leading Security, IoT, telematics and technology provider, offering a full end-to-end enterprise service and solution. Bandit Security is a division of the WHG Group and was launched...

  • Monitoring Centre Operator

    2 weeks ago

    Melbourne, Victoria, Australia Mission Security Services Full time

    Our client requires a skilled customer service agent to become a monitoring centre operator in an A1 graded Monitoring Centre located close to CBD. The company specializes in monitoring and electronic security systems.You can remain either part-time or full time. You will have availability to work day/night shifts on a rotating roster including...

  • Fulltime Security Control Room Operator Clayton

    2 weeks ago

    Melbourne, Victoria, Australia Wilson Security Full time

    Monday to Friday only 6.30am 2.30pm Onsite ParkingWilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia's leading provider...

  • IT Security Operations Lead

    2 weeks ago

    Melbourne, Victoria, Australia Sigma Healthcare Limited Full time

    IT Security Operations Lead Play a unique role in supporting healthy communities. Develop, implement, oversee and maintain the Information Security Program and related initiatives. Brand new offices at M-City Clayton; onsite parking & hybrid model The Company With a history spanning more than 110...

  • IT Security Operations Analyst

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Business ServicesInformation TechnologyAdelaide, Melbourne, Sydney, BrisbaneFull Time, Permanent9/1/2023$124,913 PA plus 14% Super plus 17.5% Annual Leave LoadingFull-time permanent role; Flexible location with genuine WFH optionsAdditional leave over Christmas periodAbout the RACGPThe Royal Australian College of General Practitioners (RACGP) is the peak...

  • IT Security Operations Analyst

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Business ServicesInformation TechnologyMelbourneFull Time, Permanent15/2/2023$124,913 PA plus 14% Super plus 17.5% Annual Leave LoadingFull-time permanent role ; Flexible location with genuine WFH optionsAdditional leave over Christmas Period and wellbeing daysAbout the RACGPThe Royal Australian College of General Practitioners (RACGP) is the peak...

  • Data Centre Operations Trainee, Data Centre

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Corporate Services Pty Ltd Full time

    High school or equivalent diplomaAre you excited about Server and Networking Technology and want to work in the Largest Data Centres in the World? If so, we want to meet you and help grow your technical skillsAmazon Web Services offers an exciting, dynamic role and encourages creativity and personal development while maintaining computing environments in a...

  • IT Security Operations Lead

    2 weeks ago

    Melbourne, Victoria, Australia Sigma Healthcare Limited Full time

    IT Security Operations Lead Play a unique role in supporting healthy communities. Develop, implement, oversee and maintain the Information Security Program and related initiatives. Brand new offices at M-City Clayton; onsite parking & hybrid model The Company With a history spanning more than 110...

  • Security Operations

    2 weeks ago

    Melbourne, Victoria, Australia Link Group Full time

    Exciting opportunity to join Link Group in a Hybrid role in Security Operations & Intelligence Analyst.OverviewExciting opportunity to join Link Group in a Hybrid role in Security Operations & Intelligence Analyst.Reporting to the Head of Security Operations and Intelligence and based in our offices in Melbourne CBD, the Security Operations & Intelligence...

  • IT Security Operations Lead

    2 weeks ago

    Melbourne, Victoria, Australia Sigma Healthcare Full time

    IT Security Operations LeadPlay a unique role in supporting healthy communities. Develop, implement, oversee and maintain the Information Security Program and related initiatives. Brand new offices at M-City Clayton; onsite parking & hybrid model The Company With a history spanning more than 110 years, Sigma Healthcare is a leading full-line pharmaceutical...

  • Data Centre Operations Trainee, Data Centre Operations

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    Are you excited about Server and Networking Technology and want to work in the Largest Data Centres in the World? If so, we want to meet you and help grow your technical skillsAmazon Web Services offers an exciting, dynamic role and encourages creativity and personal development while maintaining computing environments in a secure, scalable, and...

  • Control Room Operator

    2 weeks ago

    Melbourne, Victoria, Australia Wilson Security Full time

    Fixed rotating roster with 84 hours per fortnight, 12-hour shifts Epping location Attractive pay rateWilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are...

  • It Security Officer

    2 weeks ago

    Melbourne, Victoria, Australia Security Bank & Trust Co. Full time

    Work as an Information Technology Security Officer spearheading the development of our Federal Government client's Security Operations Centre (SOC) capability.This role offers the chance to take ownership of the SOC, driving its growth and operational maturity.Technical skills: Proficiency in operating systems such as Windows (desktop and server) and...

  • Contact Centre Operator

    1 month ago

    Melbourne, Victoria, Australia Ingenico Full time

    Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We provide merchants with a comprehensive and innovative range...

  • Contact Centre Operator

    4 weeks ago

    Melbourne, Victoria, Australia Ingenico Full time

    Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We provide merchants with a comprehensive and innovative range...

  • Data Centre Security Manager, Dc Security

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Corporate Services Pty Ltd Full time

    5-7 years of security operations experience At least 3 years in a leadership role Able to analyze situations, make quick decisions and formulate action plans Able to investigate site incidents and provide detailed reports Experience working with security service providers Working knowledge of security software systems such as Lenel Working knowledge of video...

  • Control Room Operator

    2 weeks ago

    Melbourne, Victoria, Australia Wilson Security Full time

    Onsite parking available Must have control room on Licence Parkville locationWilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming...

  • Security Operations Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Country Fire Authority Full time

    Location: Melbourne | Eastern MetropolitanJob type: Full time / 01/05/2026Organisation: Country Fire AuthoritySalary: Salary not specifiedOccupation: IT and TelecommunicationsReference: VG/1789036 Located at CFA Headquarters, Burwood East Fixed term, Full time 2 years PTA 5 $107,864 pa (plus 11% superannuation)The CFA are proud of the work we do, protecting...

  • Data Centre Operations Trainee, Data Centre

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Corporate Services Pty Ltd Full time

    High school or equivalent diploma Are 18 years of age or olderAre you excited about Server and Networking Technology and want to work in the Largest Data Centres in the World? If so, we want to meet you and help grow your technical skillsAmazon Web Services offers an exciting, dynamic role and encourages creativity and personal development while maintaining...